Auto Repair,Car Dealers
This happens months ago BUT until today I still not forget how humiliated I felt by one of the salesman from this dealership.\n\nI came in with an old Honda car and hope to trade in for my first Mercedes car ever. The Chinese saleman (100% sure he is chinese, he spoke mandarin) greeted us after standing awkwardly for good couple minutes, and asked what car we were looking for, I told him I’m looking for suv type and open for any models. I kinda look lost because it’s my first time at Mercedes dealership, and he already starting to look irritated since I’m not sure what to do. Then, we decided to try GLA, and he took FOREVER to grab the key…took us out, explain nothing to us, looked irritated again, and literally only let me drive one block. He asked us right after we got out the GLA \”Are you guys gonna lease the car today or not\
This review is for Hany! I sent an email inquiry about a 2017 Honda Accord I seen online and they emailed me back in the next hour that the car was still available! I called and old them how much I wanted to put down and my credit score and Hany made an appointment with me to get the car! I was unable to haggle with the price listed, only because it was listed on CarGuru. \nIn the dealership, process was easy! Everything was explained to me in perfect detail and the financial guys were great too! \nThank you Hany for the great service again!
This is the best dealership in the Bay Area!\n\nGarett Shaver, the sales associate was amazing! He took his time to demonstrate the car to me and answer all the questions I had! After the deal was done — he explained me every little button and feature in my new GLC43! \n\nThomas, the sales manager was extremely intelligent and pleasant to deal with. \n\nJey, the finance handled the paperwork smooth and in a timely manner! He went over all the option with me and I’m glad he did so, he told me right away what I should think of adding. Not even for a second I felt pressured to do anything! Permaplate is a MUST! \n\nThank you team at mb of Walnut Creek and see you soon!
I have waited a while to review as i wanted to think about how to say how i feel without being to mean as i have mixed feelings about this dealer! This is my second purchase here and frankly do not feel they met my expectations like other buyers reviews i read! The dealer was pretty busy when my son and i walked in and we were introduced to a young man who i feel was super nice but unexperienced! Long story short i felt rushed through the process, car i picked was sold right under me while i looked at another car same model. I left that night without purchasing the car so i could think about it. I called the next day told the young man i wanted the car said he would get it washed for me and ready. While i was sitting with him going over the finances he told me he made a mistake and told me the car i chose did not have heated seats and it was a big deal breaker for me but that i loved the car. He showed me other options that did have the heated seats in the same model. Now as i go back to look at my first choice already parked infront ready i thought for me i saw a couple jump inside to take it for a test drive! Wait i had not said no yet to this car!! Not happy i asked the salesperson and he said they were taking it for a test drive and that cars sell fast here! hmmm…\nabout 15 min later the couple was sitting at desk making an offer and the car was sold while i was still looking! I came in to buy a car and did buy one but lots of other things did not run smoothly! I felt a little taken advantage of as a women buying a car alone! I was promised a trunk cover that was missing in the car as well as an extra set of car keys. It took almost 6 weeks to get my cover and never got my key. Many texts after to my salesperson requesting! I left a message for the general manager he never returned my call! I completed an online review and was told someone would contact me but no one did. The salesman later told me that a second set of keys was not available for my car. Frankly, they did not keep there end of the deal! I will not be buying another car here! I expected Customer service to be excellent
So far very disappointed in my experience with Shannon Hunt. She was supposed to purchase my Mercedes Benz 2015 sl550. After texting friendly for three days, she has now said she can’t buy my vehicle because it needs a \”service\”. The vehicle has been in my possession for 4 months. And is completely certified. And also completely immaculate. This BS \”service\”she talks about is her way of backing out of the money she claimed she would give me for my vehicle. It’s unfortunate she agrees to figures, that she later backs up on. She plays games, and is not about sticking to her word. Next… A call to the GM, better yet, a negative BBB review to follow. Is it just me or is all car dealerships still caring that reputation. Read the other reviews as well, struggle is real at this place! \n\nFamily and friends, do not do business with this place and if you come across Shannon, RUN away from her lies, don’t walk.
So I just have to say that I am super wary of car dealerships and selling vehicles to them as usually they’re shady and dishonest and I can’t believe it’s taken me this long to write my review! \n\nI was selling a vehicle on Craigslist and she reached out to me about purchasing it. Our email responses were comfortable and professional and overall gave me the sense that she was trying to meet my expectations with the price I was wanting to get for my Honda Civic. \n\nAfter a few exchanges, i ultimately sold my car for the above asking price I wanted to a private buyer (two days after I listed my car) but the price Shannon had offered me was fair and purposeful and if I hadn’t sold it within the week, I would’ve taken her up on the offer. \n\nC U S T O M E R S E R V I C E\n5 stars. She was friendly, easy-going and listened to what I wanted. She made the idea of the transaction with a dealership comfortable. I didn’t feel like she was trying to waste my time. And even after I declined her offer, she was still willing to be there in case the deal fell through and offered me tips in protecting myself with the DMV paperwork. Which.. let me tell you.. it’s annoying and I probably wouldn’t sell my car again myself. \n\nC O M M U N I C A T I O N \nWas very easy. We exchanged by email and she gave me her cell number for faster exchanges. \n\nO V E R A L L \nHonestly, I would highly recommend giving Shannon anyone’s business for selling their car to a dealership. She was fast, efficient and really tried to meet me in the middle for pricing to get me the best deal. After coming from a few different dealerships I was super hesitant and very weary. Shannon took all my trepidations away and gave me a new found comfort that not all dealerships are skeevy. \n\nThanks Shannon for the amazing 5 star correspondence and for your professionalism.
Took a while to grow on me. In the past, we experienced poor service from this dealership. And honestly, dealerships always get a bad rap because it’s almost a known fact that service advisors will play you for your money…(Ok, I have trust issues). But so far, I judge that service at this dealership has improved and I’ve brought my car here a few times over the past 8 months. \n\nThis review only covers service and parts departments! I never purchased a vehicle here, and I do not intend to. \n\nI’ve used the same service advisor, Carlos, now for 3-4 visits. He’s been consistently helpful and accommodating. My car is turning 10 this year and on top of regular maintenance, there are other issues that I like to get diagnosed here. \n\nUsually, everyone is super kind no matter the time of day. When I call in to make an appointment, they have great customer service as well. The shuttle drivers have awesome personalities. Complimentary car washes for mercedes benz owners 10am-2pm on weekdays. Complimentary air. And if you have a morning appointment, there is always complimentary coffee + donuts (if you are lucky). \n\nHopefully this great service streak continues. But I really hope I won’t have to keep bringing my car back for anything other than regular maintenance.
Please listen to all the poor reviews and stay away from this dealership. I’ve purchased a lot of cars in my life from all different dealerships and this by far has been my worst experience. They have horrible customer service. Even if they have the car you want, it would be worth it to go further to find it at another dealership. \n\nMy experience with the purchasing process was actually good – it went smoothly and they got me a good finance rate. However after that their customer service has completely sucked and they really don’t care what anyone thinks about it.\n\nA couple days after I took the car home an alert started coming on saying that service was overdue. I tried contacting both of the salesmen who had helped me (Bao \u0026 Jan) to find out if maybe the service had been done and they just forgot to reset the alert, or if they still needed to complete the service for me. Neither one of them ever got back to me after numerous attempts to connect with them. I finally just let it go.\n\nThen recently I had to contact the dealership again for another issue regarding the car and they have ignored both my voicemails and emails, made excuses, given false information, and are outright rude on the phone (especially Shawna!). It doesn’t matter if you’re polite and professional, they act hostile, unresponsive and defensive. \n\nThis place is a real piece of work – all of them!
#1They tried to charge me $1400 for service 3 weeks after I bought my \”Certified pre-owner\” car… took me 6 hours to get it fixed under the certified warranty NO CHARGE as it is supposed to be.\nThey LIED and claimed they had no car history, so i had to pay.\nThey LIED and said i had to pay.\nI had to talk to 3 different managers, to get it resolved.\n\n#2 They LIED and said I dont need a front license plate in california, I said I was sure I did, and they insisted I did not…2 tickets later, I had to yell and argue to get them to put one on and pay for the tickets.\n\n#3. They LIED and Said I would get 3% interest on auto finace then took me to the auto finance department who said I could not get that rate. I had to yell and argue and finally got the interest rate i was promised.\n\n#4 They LIED and told me they had my tires in stock, then when I brought the car in and got a Rental car, they called and said they had to order the tires, so it would be an extra day. They LIED and told me they had them the day before.\nTHEY LIE!\nGet it! \nI will not go back and you should not ever go there!!!!!! \nThey LIE, they try to cheat and steal.
It’s been about three weeks since Mercedes Benz of Walnut Creek (MBWC) caused hard credit inquiries on all three credit bureaus without my consent. It’s been almost two weeks since the General Manager of MBWC last communicated with me. MBWC has to my knowledge taken no steps or made any effort to remedy the situation except with regard to protecting themselves. At this point the only thing they’ve offered is a discount on a certified pre-owned vehicle or a cash/check payment only after I sign a non disclosure agreement (see images). Further they have not agreed to fix my credit reports in writing and in phone conversations with the General Manager he told me that MBWC won’t admit fault and won’t be able to send letters admitting their mistake in order to remove the credit inquiries. I am concerned that the dealership is not taking the matter seriously, and will not make efforts to better protect my information, or yours, if you’re also one of their customers. Based on the lack of progress resolving this matter and MBWC’s resistance to committing to make things right, I highly recommend you steer clear. For more details on the situation please see my full review (this is an update).
I am writing this review as I have just left this dealership with my husband and young daughter.\n\nAll I can say is do not waste your time with this dealership. I wish I had read these reviews before I made the hour plus trek out there. \n\n I am a longtime Mercedes Benz owner and my current lease is coming up. My home dealership emailed me and told me I was eligible for the full forward program and they honor up to 6 months before the conclusion of my lease. Well since living in the Bay Area and our horrendous traffic, I began to look into the C350e and the GLC 350e. According to my search, Walnut Creek was the only dealership close to me that had any to look at. \n\nI emailed the dealership asking about a particular car and got the generic email back asking if I wanted to come in. I responded asking for more details and what offers were available. Then crickets. Didn’t hear a word. I waited a day and then decided to call. The woman, Angelique, who was corresponding with me via email answered the phone. She got my info and then said her email back to me bounced back. Whatever that means in this day and age when you are \”replying\” to an email that you have already been going back and forth with. Regardless, she told me they still had the car and I asked if there were any incentives and she said that there was for the C350e. Great. I made an appointment to come in later. \n\nI was about 30 minutes late (driving from the South Bay with me baby- need I explain more). Angelique then proceeds to introduce me to Nick who is the salesman to help us. He shows me the car and then I cut to the chase and told him I only cared about the numbers. I should also add I used to be in the car biz years ago so I know a bit how it works. He then proceeds to tell me they are selling the car for $1000 OVER msrp for the cost they incurred when they traded the vehicles from the other dealership. I was a bit shocked. He then told me they didn’t need to offer any of the MB national incentives and that they even do not extend the clean air rebate you get for the car to the customer- they keep it. I was literally shocked. I don’t know about you but I don’t need that carpool sticker that bad to get screwed on a shitty car deal. \n\nHe did not even attempt to work with me on price and said that they were firm. \n\nSo if you enjoy getting crappy deals go see them. If you want a better deal go see the guys at Fremont Mercedes Benz. They are MUCH better!
Disappointing ! My fianc\u00e9 \u0026 I decided to sell our 2015 SL 550 Mercedes to this dealership. We were promised a price on our beauty by Shannon Hunt. I take our car to get prettied up \u0026 filled with gas this morning, because that’s the RIGHT THING TO DO. Ready to sell as promised. Only for Shannon to back down what felt like seconds prior \u0026 say never mind; the car needs a service. A service? It’s a 2015 SL 550 with barely 30K miles on it? What better condition Mercedes could you ask for ? We barely drove this, we’ve had it for about 4 months \u0026 are both OCD about keeping vehicles clean \u0026 in great shape. This is just embarrassing for Mercedes Benz Shannon, shocked that this dealership has Shannon Hunt representing them in this manner !
Here’s some important information regarding preserving your capital while keeping your car running… Go to Independent Mercedes on Diablo Boulevard, and tell them what your needs are and you will be amazed at how nice… genuinely nice… the owner and his sons are. And every job is half price compared to WC Benz Stealer-ship. \nIt’s two Bills, and one Todd. Step on it! You will be thrilled you did! \n\nBuzz Bardsley
This entire dealership is very strange. I have no idea how they survive in the competitive landscape. \n\nMy wife and I went here to look at a car to buy. The salesman was gruff unpleasant character who took us to his desk after a test drive and then left. We waited, and waited, and then waited some more, and then we left. We ended up getting a new car from Mercedes-Benz SF through a purchasing concierge. \n\nOK, I thought. Maybe it’s just one salesman. \n\nThe car had a very minor problem: the passenger door needed more force to shut than other doors. We scheduled an appointment in Walnut Creek. When we came here, we needed to wait 35 minutes to talk to, you guessed it, a rude bored guy who told us to go away.
I bought GLC 300 on 07/ 29/2018 from Mercedes Benz dealership in Walnut Creek, California \nWe were happy with the service we got while buying the car.\nJust as we were preparing to drive the car away our Sales Associate realized that the spare key was missing, and she assured us that it would be ordered, and we would have it in a few days. \nAfter our purchase this is what we encountered:\nFrom that point there was no follow up from the dealership so after 2 weeks I texted and then called our sales lady who responded to me after 2 days saying she worked late and had overlooked my text and key had been ordered assuring me that the key had been ordered and she would get back to us as soon as she had it . \nAfter3 weeks we got a survey from her to which I responded saying survey would be completed after I get the key.\nNo further follow up from the dealership again. After 4 weeks I called and insisted on speaking to somebody higher up. I got a call right away from one of the managers and he again assured me that the key had been ordered. He followed up for 2 consistent days giving us the update of the order and after that there was no further follow up.\n6 weeks later I called at 9:30am one morning and this time requested to speak to the General Manager only. After putting me on hold for almost 10 minutes I was told the GM was in a meeting and he would call me back. Receptionist suggested I could email if I wanted to. By this time, I was so frustrated I told her I would prefer to talk to him and didn’t want to email him. She responded he would contact me. By 12:30pm that day I hadn’t heard from the GM, so I called again. I was put on hold for some time then was told he wasn’t there, so I was transferred to his voice mail. I then left a message stating how frustrated I was with the spare key issue. After 30 mins I got a call from the dealership giving me the date as to when I could pick it up. In the meantime, I called the corporate and gave them details of this whole situation. They responded shortly after my call apologizing and assuring that this complaint would be addressed with concerned parties.\nSo now I had to schedule an appointment to pick up the key and get it programmed. It took 4 voice mail messages to get an appointment for that. \nOn 10-02-2018 I had an appointment at 11 am to pick up my spare key and have it programmed. I was told it would take an hour. I waited for 20 mins after the paperwork was done. I approached one of the staff members. He advised me stating the somebody would see me shortly. After another 10mins I approached the same person again and he pointed to guy that was going to serve me and he suggested I could approach him if I wanted to. When I looked in that direction I saw the sales person was busy texting. I walked up to his desk and stood there he took his time looking up from his phone and acknowledging me so told him I had time constraints and if he would give me time frame as to how long this process would take to which he responded, \”after I am done with your paper work\”. My paperwork was on his desk and it was already done when I checked in so I am not sure what he was talking about. This again took few mins and finally he left his desk. He finally returned at 11:45 am asking for the key which was with the person who referred me to him. This time that guy wasn’t there at his spot, but we managed to locate the keys. I was then told it would take up to an hour for the key to be programmed. Finally, at I got my key at 12:40pm. There was no apology from the person who worked on my key for keeping me waiting for so long. \nI am very disappointed with the level of service I have had from this dealership seeing that they represent worldwide reputable company like \”Mercedes Benz\” they have not lived up to my expectations. I am also very disappointed with the General Manager at that dealership as he had no courtesy to respond to my call. The General Manager and some of his staff definitely need to brush on their customer dealing skills. As for future business with this dealership, I will not be going back or recommend them to any of my friends and family. \nRafaat Syed
Low Rate Locksmith Walnut creek CA
Mercedes-Benz of Walnut Creek
1301 Parkside Dr, Walnut Creek, CA 94596
Head southeast toward N Broadway
Turn right onto N Broadway
Turn left onto Lincoln Ave
Destination will be on the left
1100 Lincoln Ave #23
Walnut Creek, CA 94596
From the sales person: Jay Hite and the GM; everyone is great! He was personally involved in the transaction from beginning to end. He is very approachable and helpful. I have bought and leased 15 cars in the last 25 years, I have never met a GM who is very down to earth and dedicated to provide this kind of customer satisfaction. \n\nThis is our first Volvo. If the car holds up, there is no question where we will go to get our next Volvo!
***SLEAZY CAR DEALERS TRYING TO ROB YOU***\n\nThis dealership is sadly one of the many who fulfill the ugliest stereotypes about car dealers. \n\nI’m an informed buyer (as everyone should try tyo be) so I went into the process knowing the NADA and KBB values of the used car I was looking to buy. First, I called and spoke to a sleazy agent named Alex. I told him that the used car on their website was listed for $6k more than the NADA value of the car. He insisted that couldn’t be right because they \”always have fair market value cars\”. It’s so frustrating when you can read through the phony lines that pushy salesmen rehearse. Because he insisted that the price would be corrected (even though he had no idea what he was talking about), I came in with my son to test drive the vehicle. \n\nWhen I got there, the same sleazy salesmen told me that they were actually trying to sell the car I wanted for SIX THOUSAND DOLLARS MORE THAN BLUE BOOK VALUE!! I explained how absurd this was to him. I explained what an anomaly it is even in the used car industry. They didn’t care. When I showed him the NADA blue book values, he tried to tell me that they go by KBB blue book, clearly having zero idea that Kelley Blue Book values are always even lower than NADA (National Automobile Dealers Association). He didn’t even know that much, yet he was actually trying to convince me in the sleaziest way that I should pay this absurd amount more than the vehicle is worth. It’s so disgusting the way idiotic car dealers talk to you like they’re smarter and know more than you. How do they not realize that used car salesman is not a career for the intellectually inclined???\n\nAdvice to ALL car buyers: lookup NADA and KBB blue book values of the vehicle you’re buying and don’t pay a penny more! And STAY AWAY FROM THESE CLICHE SLEAZY CAR DEALERS WHO ARE TRYING TO MAKE THOUSANDS UPON THOUSANDS OF DOLLARS OFF UNKNOWING BUYERS!!!\n\n**UPDATE – If you need any evidence of just how sleazy this dealership is, just look at the response the sales manager wrote to my review. He actually tried to justify his attempt to sell a car for SIX THOUSAND DOLLARS MORE THAN IT’S WORTH because there are no other identical vehicles with the same mileage currently in the area. That’s like saying that because there are no coffee beans in Walnut Creek today, I’m going to charge $60 for a coffee, regardless of the value of coffee which is internationally traded and regulated. The vehicle is worth $22k with its mileage (as factored by NADA). These sleazy crooks are trying to sell it for $28k+. I called Volvo corporate this morning because I knew this predatory pricing practice was a violation of fair pricing protocols they have in place. The man I spoke with told me that if the vehicle in question had been a Volvo, this practice would definitely put this dealership’s franchise license up for review. But because the vehicle is a Lexus trade-in, its sale exists outside the structures of the franchise contract. But THAT is how gross these people are…they’re maneuvering around fair market practices to exploit unknowing buyers. DISGUSTING.
Poor phone manners by Service Scheduling. I cannot believe they have 4 Stars. Kept trying to hang up on me when I had questions. Also never called me when I went on line to request an appointment. Their advertisement on TV is misleading when it comes to service . This is the second time I experienced this with this Dealership. Therefore , I prefer a true luxury service I get from Mercedes and Lexus where I take my other cars . I do not consider Volvo a luxury brand . Too bad the Volvo of Pleasanton closed and now we are stuck with this location. Unfortunately, I still own a Volvo and have to go in for service
This is a review a long time in the making. I owe Volvo Cars Walnut Creek and, in particular Alan Pierce an apology for how long its taken me to write a review for them and their great customer service.\n\nI always feel like I can trust Alan Pierce and the crew at Volvo Walnut Creek. Alan has always taken great care to look after us, knows safety is a huge factor in our purchase, and has always taken care to explain things to me but more importantly – to listen to me; my concerns, and to help me plan out the long term care plans for my vehicle with me knowing some items are financial burdens.\n\nCustomer pick ups, drop offs, loaner or free rentals for customers is a huge convenience and makes maintenance time easy to deal with. \n\nThank you Volvo Cars Walnut Creek… kudos to the old and new management.
Volvo Cars Walnut Creek — they know what service is! They are courteous, professional and pleasant. I have been coming to this location since 2004 when it was Lawrence Volvo and will continue to bring my Volvo for service. All my experiences with the Service Advisors have been positive (Alan Pierce, Paolo Fiorenza, and Chip Young). They continue to strive to provide the best care and service. I appreciate them washing and vacuming the car too. Thank you!
Just stopped in for a quick service need– had a wonderful experience. Fast, friendly… thank you!! \n\nThought I would update my review to say that these wonderful people did everything they could to rescue my wedding ring! It fell down the vents of the car and required hours of searching, but they located it! Such honest and wonderful work–thank you!!
I called in for a checkup on my Volvo XC 90 which was still under factory warranty and when I called for the first time they said they didn’t have my appointments for that week and only have appointments for next week and I couldn’t decide if I should wait for a week and called back within 5 mins for an appointment for next week, the question I was asked was if I bought the vehicle at their showroom, to which I said I didn’t and they they said that the next available appointment is after 4 weeks. What has transpired in 2 mins that pushed this appointment time frame to 4 weeks from next week? Will you be servicing the vehicles that are bought only at your dealership ? Is that how it works ? I really hope Volvo takes this feedback seriously. This is absolutely ridiculous.
A \”BIG\” Thank you to Alex and crew!\nWe had a great experience with the entire team!\nThe attention and service we received was amazing! They were all so accommodating to my husband, myself and my two young boys! \nAlex added a special flare of energy making the process a fun one! The staff at Walnut Creek Volvo made us feel comfortable and very welcomed! Thank you to all!!\nYeah to me… \”Momma got a new car!!\”
I looked for a vehicle in autotrader and went to check it out. This is a small dealer, and my experience has been the best.\nI have bought 6 cars during my life, and the whole process was very smooth. There is not pressure at all. Greg the sales consultant is professional and chilled. He makes you feel at ease. He and his manager don’t pressure you at all. They work with you and their banks to get you approved.\nOnce approved, it comes the time to meet the Finance manager. In my case it was Bruce. This is the first time that I was not offered either an extended warranty, gap insurance or any other unnecessary thing. \nIf I need a car in the future, I will definitely check here first.
They ruined my brand new XC 90. \nI purchased an OSD from them, it went fine, but some months later I noticed streaking on all my windows when damp or cold. You could hardly see out of them when driving in the snow. I had them apply a protective coating on the car before I picked it up. I went back to explain the problem. They said contaminated washer fluid caused the problem because I did not use the Volvo washer fluid. No help from them or Volvo. I tried to explain the issue again, if it was washer fluid, how come all the streaks are vertical,up and down, not horizontal as washer fluid would move across the windows. I asked them how come there is nothing on the sun roof? They couldn’t answer or explain why. How come there are no streaks under the rear window sticker I had pulled off when I picked up the car, after they had applied the protective coating. If it was washer fluid wouldn’t there be streaking there too? They screwed up applying the protective coating that ran down all my windows. They said they would try to clean the windows at a cost. \nStay away from them! They don’t care about you or have any accountability. Next step is filling a complaint with the BBB!
I finally got down to having purchased my CPO Volvo XC60 today and had a great experience with our salesperson Ryan. He held my hand throughout the process and was very patient and showed me a number of cars before I made a decision. We felt zero pressure from him which made us feel relaxed and comfortable throughout the entire process. The manager Steve also is nice and treats you with respect. As if you’re buying from a friend. I haven’t really considered Volvo as a premium brand but the level they’ve provided me outruns the rest. Thanks!
My sales guy Greg treated me like a buyer, even though I walked in the door looking like I needed spare change. Greg took his time to show me all of the fantastic features that make Volvo a Volvo. Afterwards, it was obvious to me the only car I should even be considering was a Volvo. I am very happy with the car/2018 S90 T5. This car is absolutely amazing, and for only a few dollars more than a loaded Honda Accord. My mind is still blown. Some features are not even available from Honda/Acura.
I reached out to sales professional William M. here after 3 dealerships here in Central NJ and Manhattan didn’t have an answer to my asking how I could place an OSD (Overseas Delivery) order for September delivery thus many technical things about order flow, allocations, factory availabilities, and other details that really only a dealership experienced in either OSD or high levels of customer service could answer. This dealership is just that, and although another NJ dealership was able to place my order this past weekend, I must commend William M. on his professionalism who has justly earned wide praise in many online discussions about OSD not just locally but nationwide including from NJ buyers. His reputation for hard work, thorough honest answers, and being a true sales professional shows in every email, reply, and answer. The insistence on credibility and integrity makes all the difference and had that 4th NJ dealership not replied, I’d literally placed my order with William. I know others will see the same and hope you go to Volvo Walnut Creek for a low stress, honest buying experience.
My experience was fantastic! The Walnut Creek Volvo team are committed to providing excellent customer service and are truly a joy to work with!\n\nI am a proud owner of a 2011 Volvo c30 (T5 – manual 6-speed transmission) it is my first Volvo, my dream car, I purchased it new, as a custom order, and saved for years to buy it. So naturally, I’m diligent about its care and maintenance; and it’s important to me to feel comfortable with a service team that I can trust. \n\nAlthough I am a new customer to the Walnut Creek Volvo location,\nI have been a customer of Grant Bos since 2011 (Service Production Manager). I trust Grant’s commitment to excellence and his integrity, as well as, his authentic and genuine kindness. So, when he transferred to Walnut Creek, I followed. Although it is a longer commute than the previous Volvo location, receiving exceptional customer service is far more important to me than mileage.\n\nBelow are a few of the highlights to describe the excellent customer service I received before, during and after my service. \n\nBefore my service appointment:\nI received a personal phone call from Paolo (Service Advisor) to not only confirm my upcoming service appointment but also took the time to review the services included in my VIP extended warranty, as well as, discussed and noted a concern about a safety and performance issue I was experiencing with my car.\n\nThe day of my Appointment:\nWow! The team environment was buzzing with upbeat energy – it was clear that the team enjoyed working together! When I arrived, I was greeted by Lisa and Joanna (Reception), I met with Grant and Alan to review my service (Service Production Manager and Service Advisor). Alan then introduced me to several members of the team, including Casey (General Manager), William, Alex and Bruce (Sales Team), and Paolo (Service Advisor, mentioned above) who drove me to pick up my rental car. \n\nAfter my service appointment:\nMy car was serviced the same day. When I returned, I met with Alan and Grant to review the maintenance report, as well as, the follow-up needed to diagnose and resolve the safety concern issue. \n\nI absolutely love the team! It’s clear that they truly enjoy working together and genuinely care about their customers.
They called me back after I inquired about a certain car online (XC90). They asked if I wanted to make an appointment… I did and we set a time, they even call back to confirm, feeling pretty good. The dealership is a bit of a drive from me so I took the afternoon off from work thinking I would be buying this car. \n\nI arrived, midday on Monday, its dead and yet, no one knew I was coming…they have no record of me. I told them the car I was interested in. 20 mins later they pull up the wrong car? I get on my phone and go to their website and pull the stock number for them because they can’t find the car I’m describing in their stock? This also takes 15 min, then another 20+ min later they come back and tell me the car is a loaner… it’s not there… do I want to look at another car? \n\nWell…. \”no!\” my trust level is in the negative right now BUT \”why was this listed this vehicle on your site as a new car with under 100 miles if it ‘s a loaner\” \n\non the plus side.. I did get 3 free waters. \n\nI understand in any system that something can go wrong but when everything goes wrong? It cost me my day and the evidence points to a terrible run dealer. I would suggest visiting another dealer and avoid them at all cost.
I bought my 3rd Volvo from Volvo Cars of Walnut Creek today. I can’t say enough about the fabulous customer service I received, starting with the Sales Associate, Tori Caria. She is very knowledgeable and easy to work with. She gave me all the information I needed to make a good decision without the pressure one often receives at other dealerships. After the first visit I left without buying so I could do the research I needed to do in order to select the right car and trim level and investigate pricing elsewhere. Tori followed up and we \”tweaked\” the deal so that it was the best I could find.\n\nI went back and met the General Sales Manager, Bruce Mah, who made certain I was pleased with the car. Since it was a gently used car he told me the history of the car and the previous owner. \n\nLastly, I’d like to point out that Walnut Creek Volvo has the best Service Advisors in the business. Chip Young, Alan Pierce, and Pablo Fiorenza are all personable, extremely knowledgeable, and dedicated to making their customers happy. The technicians do a great job and have always completed repairs and maintenance accurately and on time.
Low Rate Locksmith Walnut creek CA
1100 Lincoln Ave #23
Walnut Creek, CA 94596
Head west on Lincoln Ave toward Mt Pisgah Rd
Turn right onto N Main St
Pass by Walnut Creek Ford (on the right in 0.2 mi)
Destination will be on the left
Volvo Cars Walnut Creek
2791 N Main St, Walnut Creek, CA 94597