Worst gas station ever. Highest gas prices in town. Refused to provide air for low tires which is a DOT mandate. Tried to strongarm into buying overpriced gas for use of air compressor. If your policy is to turn on the air compressor to comply with DOT standards, then you should tell your employees. Obviously this is not your policy based on reviews. Avoid at all cost.
It seems their auto service center is closed and it’s just gas now. We had my son’s car towed here not realizing that as they had just repaired my son’s car the month before. Lady who works in the gas kiosk is rude ! Rude beyond belief. No info about where the service people went or when it closed or anything. Just horrible customer service.
They are extremely rude. I needed air for my tires, and they wouldn’t give it to me. If a company has an air compressor, it’s illegal to charge for it. They wouldn’t give it to me, so I put quarters in to use it (which shouldn’t even be an option since it’s illegal to charge for it), and then they refused to turn it on. I told them I put quarters in, and they said I needed to purchase gas for air, but I didn’t need any gas. You think I’m gonna purchase gas when you won’t give me free air? FORGET IT. Never going back. Rude as rude can be.
Way to lose business folks. I came in with a low tire, and asked if they would put air in it. I was told that there was a $1 air compressor to the side and I was to use that. I have purchased my over priced gas here since moving to Clayton. For $1 they have now lost my year long business. There is a gas station across the street, so I will be going there from now on, or go 1/2 miles down the road and pay 50 cents a gallon less.
The worst. They put old parts in my vehicle. Didn’t fix it and then said to come and pick it up, that it was all fixed. Couldn’t even drive it away. Had it towed to the Dealership, which is where I should have gone to start with. The owner is a liar and very dishonest. At least he was with us.
While the mechanics there are very friendly, the money I spent there was not spent well. I brought my car in with no idea what was wrong with it and relied on them to figure it out so I could have them fix it. However, after paying for repairs suggested by them, my car was still not fixed. I took my car back and asked for a full diagnostic because it still wasn’t running right. According to them they couldn’t figure out what else might be wrong with my car. However they did suggest repairs to the car unrelated to the problem. I agreed, trusting that they knew what they were doing. The repairs ended up being in the $500 range, but did not do anything to solve the problem I had with the car. Since they couldn’t fix my car, a friend of mine suggested his mechanic who he had been going to for years. I took my car to the new mechanic and in less than a day not only did he figure out what the problem was (the spark plug wires needed to be replaced) but my car is running like a dream. This seems like a problem any mechanic would be able to identify if they did a full diagnostic, which is what I requested when I brought it back a second time. As someone who doesn’t know anything about cars I rely on the mechanics to not only fix the problem, but to give me a fair deal which I feel they didn’t do ( I seriously wonder if the unrelated repairs were even needed). I will not be relying on them again should I have a problem with my car.\n\nIn response to the owner:\nI don’t believe you planning to tow my car has any relevance to the fact that the problem wasn’t found or fixed the first two times I brought the car in. Not to mention I came to pick the car up a second time in November and found that the car was still not running properly so I brought it back immediately. Then I talked to Gary on Dec. 3rd when I was informed that the only possible problem you could find had to do with the ignition, I was given an estimate and I gave Gary the go ahead on the repairs. If I not only picked up the car in Nov but also talked to Gary at the beginning of December how could the car be abandoned for 2 months? Either way I brought my car there 3 times and the problem was not figured out or fixed. That to me is the issue, since from what I have found the problem should have been spotted the first time I brought the car in.
I’ve taken my car here mostly because of convenience. This recent repair was replacing a master cylinder. The repair was done properly and the car was ready when promised (although I would have wanted it earlier in the day). I found a 10% coup in on Yelp. When I tried to use it, I was shown the fine print; new customers only. It seems that the owner values new customers over returning customers. BTW, the reason I couldn’t get my car soon was that some of the mechanics were let go because of slow business. Maybe next time I need the car repaired, I’ll be a new customer somewhere else.
Don’t know her name but twice this woman made me feel some type of way getting gas here, the first time she couldn’t take cash cuz she said the register was closed, all I had was 50 cents on my debit card and I needed gas bad and was in a hurry so I told them to charge 50 cents and she just looked at me like something was wrong with me, then her co-worker or friend was behind her and just smiling all big like it’s funny, and it’s like well yeah that’s all I have since you can’t accept my cash!!! And now your gonna laugh at my situation? Then today all I had was $3 worth of quarters and dimes but she refused to take my change saying she has too much change already and I can go to the liquor store and get 3 dollar bills, at this point I just remembered the last time I was there to get gas and barely had any when she and her friend basically laughed at me. I kind of pleaded with her like this is all I got can’t you just take it? But she still refused, so I just walked away and yelled out not to be lazy and went across the street at chevron got gas no problem giving them the change. Honestly why would I go to the liquor store when it would take the same time going over to Chevron across the street. And I didn’t know that about 8 quarters and 10 dimes was too much change, what’s 18 more coins? Won’t be going here again
I’ve been meaning to write a review for awhile. Having just slammed another local business, I figured I’d better write a positive one or you all might think I’m a curmudgeon. \nWe’ve been taking our family vehicles here for over 20 years, and for good reason. They’re honest, quick and do quality work. They’ve had plenty of opportunities to stick it to us if they were dishonest, and they never have. They keep records on our vehicles to track what they’ve done over time. They helped us teach our kids about the importance of regular maintenance. I definitely recommend Clayton Valley Shell. Oh yeah, check their website for coupons, you’ll save $$.
This was my first experience with Clayton Valley Shell; it was recommended by the AAA Road Service driver who assisted me with the broken down car. My car was towed to the shop on Friday afternoon and was ready on Saturday. Based on the internet pricing comparisons in my area for starter replacement, the cost was a bit on a high side, but I do not know how reliable that pricing is. The final pricing was actually about $30 less than what was quoted. Overall I am happy with the service and will definitely give them another try. And, they are open on Saturdays!!!
EVERYONE here is nice and more importantly, they all seem honest… that’s right. I’ve actually used the term \”honest\” when writing a review about a mechanic. I’ll give you a moment to let that sink in. ….\n\nMy car was making strange noises. I took it to the shop; it ended up being my rotors and brakes that needed to be changed. They were so efficient and detail. The mechanic called me within the hour to give me a quote, which was completely reasonable. Then in a couple hours my car was ready.\n\nThe shop is very clean, and the customer service is amazing. You are not a number; they treat you as if it was their own car.\n\nThey have also answered so many of my little questions about my car- why it acts the way it does, whats normal vs. not normal etc. Since I pretty much, just expect to put the key in the ignition and want it to start. Not knowing what else is connected to what. I just don’t know what the strange sounds are or what needs to be fixed when. However, they were so patient, professional and most important Really nice guys.\n\nThey’ll be my mechanics from now on- and they should be yours too.
This station goes above and beyond to provide excellent and friendly service. Gary is the greatest. He has patiently explained every detail I ask him about and has let me know the exact information on cost, recommendations, and outcomes.\n\nPeter is a wonderful mechanic and among other things solved a very elusive problem I had with wheel noise several months ago. He is obviously proud of his work and goes to great lengths to make the job right.\n\nWhen I needed help this last time I used their online form to tell them the problem and set up a time to have the troubleshooting done. This was late at night on a weekend. I got an answer and advice from Amir within a couple of hours. That was way beyond what I expected.\n\nI will always come to this station and recommended it to anyone who needs help with their vehicles.
Let me tell you why I rated this 5 stars. I stopped by to get some gas. While filling up, I went into the waiting room and looked out and noticed that some of the technicians or mechanics were going up to cars at the pumps and helping the drivers. They were wiping windows, lifting the hood, and especially attentive to seniors.\n\nI asked the gentleman behind the desk (Gary) where the owner was as I wanted to complement him on the nostalgia performance. He respond, he’s the one that is helping that elderly woman back into her car. (I noticed he was checking tires and asking her if she needed anything else). When he came back into the reception area, we briefly chatted. His name is Amir. He explained that when ever his technicians aren’t busy, they are to be out on the pumping islands assisting customers. \n\nThen a client who was in the shop, talking to the service writer turned to me and said, they are always like that and I’ve been coming here for years. It turns out he was a state senator. Now that’s an endorsement!\n\nMarty B
Clayton Valley Shell is where we’ve taken our cars for service in the decade we’ve lived here. Honest, never try to upsell, and once they even paused midrepair when I found that a costly repair they were about to start on was in fact still under warranty. So they completed the other stuff and I took it to the dealer. Professional and kind–always–and close to home!
Clayton Valley Shell
1500 Kirker Pass Rd, Concord, CA 94521
Head south toward Clayton Rd
Turn right onto Clayton Rd
Use the left 2 lanes to turn left at the 1st cross street onto Ygnacio Valley Rd
Turn right onto Cowell Rd
Turn right onto Cape Cod Way
Destination will be on the left
1301 Cape Cod Way
Concord, CA 94521
Disappointing. My whole family comes here for carwash like 4-5 cars and we always get the basic carwash package but this time I decided to go with a little higher package and boy oh boy I regraded as soon as I approached Mr Big Shot blue shirt. He gives me irritating look like I owe of him some sort of gratitude for his attitude. I could of wash my own car in front of house for free but today I decided give this people the business and they performed poorly in cleaning my vehicle. The interiors looked like they barely wiped it and there were particles of Fibre everywhere. I explained to the Mr Big Shot that this is not clean and what he does is just wipes a small part and stands still there. ????? I’ll tell my friends and family to don’t gives this jerks any business.
This gas station has gone significantly downhill in appearance and service over the last couple years. This station USED to be my go to station but its just and eyesore in the neighborhood now. I stopped getting gas here and started going to the Shell station on YV and Clayton or the Shell station by Heather Farms. \n\nI stopped by here this past weekend to fill up my wife’s car on the way out to the city (she was on fumes) and it is even worse now. \n\nThe parking lot and pump floors outside the store are disgusting, who knows the last time they have been power washed. There was no clean water in the squeegee buckets, the water smelled and has some kind of oil in it…i checked THREE buckets and all the same. Maybe they could add a little window cleaner in there! Good luck trying to find a squeegee, of the 6 buckets I checked I found 2 squeegees, both of them broken (no rubber on one and the other had half the sponge falling off…I threw them both in the trash! Paper towels…good luck trying to find any of these in the squeegee stations as well.\n\nAnd why is there trash all over the parking lot and grass? \n\nI wish the owner would focus a little more on keeping this station in presentable order. Until then ill continue to drive a mile down the road to give my money and service to a station that is clean and has the basics i can use while i fill my tank.
Brought my car in for a wash and paid for a premium wash. These folks took my money knowing they’re washer was broken and they couldn’t provide the service I paid for. Told the manager who did nothing to correct the problem. NEVER TAKING MY CAR BACK FOR A WASH. Not to mention the bird poop left of the front of my car after a 30 car wash. COMPLETE RIP OFF
This review is based on my experience on 07/21/18 at approximately 1130am. I parked my vehicle at pump #3 and walked inside. Upon arrival there was about 5 people in line and one cashier. After waiting 8 minutes in line I spoke with Daniel. I explained to Daniel that I wanted a car wash along with filling up my vehicle with fuel and I’d like to take advantage of the $.20 off per gallon if still available. The last time I was here I got a pretty good deal on gas (I think it was $.20 off a gallon if you purchase a car wash). Daniel seemed confused about what I was trying to accomplish and told me to go fill up at pump #3 and then go to behind the building to the car wash area, get the car wash receipt and bring the car wash receipt to him. I figured that he’d take the $.20 off per gallon on the car wash bill. Fast forward to the car wash being completed (my car looked great and was pretty fast even though they had a long line). Again, I waited in line for another 7-8 minutes because there was only one cashier (Kim) as Daniel wasn’t there. As the line grew, Kim had to ask Daniel to come up and help her. Upon arrival to the register Kim helped me. I explained that I got gas and a car wash and I wanted to receive the $.20 off my bill per gallon. She was unable to do that on the car wash bill, she went on to say that I needed to pay for the car wash first and then I would be able to receive the discount. I left upset that I was given the wrong info. This is literally over a few dollars, this is not about the money but over the poor communication and poor customer service issues I experience almost every time I come here. My receipt transaction # is 1894 op ID #620
To the people working inside Circle K: You guys rock; specifically Kris and Vincent. \n\nThey make the entire experience, however brief, fun. Take tonight for example. Kris counted for about 15 minutes, pennies, nickles, dimes, and quarters. Was he angry about it? Not at all; he was laughing about it actually. Vincent of course came over and helped him when he wasn’t busy with customers. It’s people like this that we need working, everywhere. People who are actually happy about their job.
Moderately irritating car wash experience followed by a an EXTREMELY RUDE AND UNPROFESSIONAL phone conversation with an EMPLOYEE NAMED CHRIS claiming to be in charge… Went here for a car wash and got there at 3:45pm on a Tuesday. They asked which wash I wanted like normal and I went in to pay. I then sat down to wait and it ended up being over an hour before my car was ready. I also noticed upon pulling away that the side mirrors, inside (rearview) mirror and door handles had not been cleaned. I was tired of being there (after more than an hour) so I pulled to a pump to clean the side mirror myself and figured I’d call to let them know that after years of decent experiences I had a bad one considering the incomplete cleaning and ridiculous wait. When I called I asked for a manager and was told by \”Chris\” that he was in charge. I explained what happened and then following an awkward silence he responded in a rude tone to ask why I hadn’t said anything as soon as I got in my car. He also said they would have told me of the wait when I dropped off the car. I told him I was not advised of the wait and wouldn’t have waited if I had been. I also told him that I was tired of waiting and hadn’t noticed all the flaws until on the road. Then following another period of silence he asked (again in a rude/condescending tone) what he was supposed to do. I said if he had gotten me a manager like I asked that they would/should know what to do and elaborated to say that a real manager would apologize for the bad experience. I also said I wasn’t requesting anything, rather providing feedback as my past experiences (hundreds if not thousands of dollars spent there over the years) hadn’t been that bad. I asked for his name and hung up, but after that interaction I have called and left a message with corporate and will also be calling back another day to see if there is an actual manager I can speak to. I will not be going back and would NOT RECOMMEND this location to anyone else. Aside from the bad car wash, the store is not clean. I will make sure corporate knows my thoughts on Chris and this location.
Its the gas station by my house. First time getting a car wash. The process of getting the discounted gas with the wash is way to complicated. The workers are pretty rude, bad customer service. \nI was trying to break a $100 bill so I could tip the washer. The cashier had get approval from the manager or boss, who cares, and he gave me all 20s. I asked to break the 20s down and the boss rudely asks me \”What are you doing\” and gives me an ugly stare. \n\nThe wash was crappy. Nothing special. They missed my cup holder!! Because it was closed covered? Idk. The also didn’t clean my rims well. The got all the grooves except the one on top of the wheel. Basically they only wipe what they see. \n\nTwo stars for the washers that are trying to earn a living. The management and customer service is poor.
The fact that you have to give a star at all is too bad. To say the people working there were dumb as rocks is an insult to rocks everywhere! The car wash took forever and was done by a person that I swear didn’t have a pulse! But he was walking so I have to imagine there was some coherence there but doubt it. The people inside couldn’t figure out how to make change for a $20. He tried 3 times and I finally said forget it. The fact this place is still business has to be attributed to their great location. This will get old soon. I’m sure my business or lack there of going forward won’t make them change, but people, I would recommend going elsewhere. Don’t put yourself through it! It’s not worth the loss of IQ points you will endure by being around these morons!
This place is still crappy as hell. The three women working behind the counter (and mind you one is a shift manager) have managed to go full tard on me. I’ve asked for change for a $20 so I could tip the guy that’s washing my car. You would have thought that I just asked them to perform open heart surgery, or deploy a unmanned rocket to Mars. This is why they are working at a gas station though, because they are not forward thinkers, and are unable to perform the most simplest of tasks effectively.
Decided to take my dad’s car to get washed here (as opposed to the place I usually take it) as this place is right around the corner from our new house. Big mistake!\n\nFirst of all, the entrance to the car wash isn’t very obvious, the signs pointing to it are confusing, and I accidentally drove in the wrong way! Secondly, I had wanted to receive a gas discount for the car wash, but the guy said that I could only receive a discount if I got the full wash as opposed to just the exterior which I had paid for. And lastly, the wash took a lot longer than it should have, and I was waiting for a long time. Plus I didn’t like the fact that I couldn’t stay in my car during the wash. And to top it all off (no pun intended) the employees really aren’t that friendly.\n\nWhat more can I say? This place sucks! Never coming here for a car wash again.
I have taken my car to this car wash many times since the station opened. I have never been overly thrilled with the work of the employees at the car wash, but I take my car there for convenience. Sometimes I’ve been sort of satisfied with the results, but mostly, not all that satisfied. Today was the most dissatisfied I have ever been. I purchased the #2 car was and it appears the only service performed was the initial rinse and vacuum. The exterior was not cleaned well at all, and the interior, well, was a joke. I didn’t notice until I returned home and ended up using Armor All on the entire interior and going over the exterior again. It was ridiculous! I will never use the car wash service again!
I guess there is really nothing wrong with this gas station. The car wash is great, the food and drink selection is pretty good, and the gas prices are usually reasonable. So your question might be, why did I give it only three out of fives stars? The reason is simply I can’t imagine being so impressed by a gas station that I give it anything over three stars. I mean come on, it’s a gas station. My only problem with this place is there tends to be a lot of shit heads hanging out outside of it, but I guess that kinda comes with being a gas station.
4295 Clayton Rd, Concord, CA 94521
Head northwest on Clayton Rd toward Denkinger Ct
Turn left onto Rosal Ln
Turn left onto Joan Ave
Turn right at the 1st cross street onto Cape Cod Way
Destination will be on the right
1301 Cape Cod Way
Concord, CA 94521