Used Car Dealers,Car Buyers
Accepts Credit Cards: Yes
Offers Military Discount: Yes
Gender Neutral Restrooms: Yes
So, I’d like to give a shout out to Simon and Elite Motor Cars for their superior service and professionalism.
I was in the horrific situation of having to buy a used car for my commute. I equate buying a used car with a trip to the dentist; it’s necessary – but why does it have to be so painful? Whenever I think of used cars dealerships, I’m immediately reminded of the movie by the same name imdb.com/title/tt0081698… – slimy grease balls with bad comb-overs and cheap plaid jackets. Not the case here.
I was pleasantly surprised with Elite and Simon. Nice, clean shop (guys, I might recommend a photo) good sales floor dressed up with Lamborghinis and Porches and sales offices that look like people have been working there a while. Fair enough said that this is just an image, but I take that seriously.
I bought a 2002 Honda Accord that they got from another dealer (I think) in Fairfield or Vacaville. They let me inspect the car (yeah, like I know what I’m doing), test drive and produced the car fax immediately upon request. It turned out that I wasn’t crazy about their financing options (to be fair, not their fault – it’s whatever their credit union deems “high risk”) so I went through my own credit union. Simon was always accessible by text and fax and helped me work through the credit union to get it done.
Very well done Simon! Thanks for everything!
Alex at Elite Motors was SO not what I was expecting when it comes to a used car salesman! He is anything but the old negative stigma. I originally found Elite from an ad in Craigslist. When I went to their showroom, I was impressed! Once I saw the exotic cars they had showcased of course I wanted to change my mind about what I was going to purchase. LOL. But I actually ended up buying a great car! A mid-size luxury SUV & not only did I get the car for an amazing price, I ended up going back there & buying another car!! Alex was always available for me, Even after hours via his cell phone to answer any questions I had prior to & after my purchases. I would HIGHLY recommend this place. I was quite surprised to see their wide collection of all sorts of automobiles. I did not notice their website listed on YELP so I’m going to list it for anyone that wants to check out their inventory. cars925.com/home
I am very lucky to have a guy like Alex sell me my last car.
I recently purchased one of the less expensive vehicles from Elite and Alex offered me nothing less than the same attention he gives to Ferrari and Lamborghini buyers. Maybe even better…
After I drove off the lot, I went directly to my apartment complex, ran inside to change for the gym, and by the time I returned my new car had been towed (in 30min!). 9am the next morning I went to release the car from the tow yard. The tow driver damaged my car in the process and lied to me about the damage. After inspecting my AWD vehicle for any signs of tow damage, and then finding liquid leaking from beneath and damage on the wheels at the tow yard – I called Alex for help.
He immediately arranged to have my vehicle inspected by 3 separate mechanics to assess what damages were incurred and if they were the result of a faulty tow. I’ll be able to provide the pre-purchase and post-tow condition reports to my insurance and the tow yard so they can assign liability to the dishonest tow yard and hopefully hold them accountable. By the time I got to Elite from the tow yard – scrap metal was peeling from beneath the car…and I expected to go home without a car…
But Alex made my experience even easier to deal with by setting me up with a loaner car while my AWD was being inspected for tow damage. This is something NO OTHER DEALER would have done for me and something Alex did not have to do. I believe Alex did this because he saw my frustration caused by unlucky circumstances and did not want his customer to leave disappointed or worse than before.
Even when I had trouble reaching him in the past, I know now it’s because he’s truly giving his all to present company. I don’t know what the 1-Star reviewer who clearly never stepped foot inside Elite is going on about but, if you’re looking for a businessman who’ll give you undivided attention, superb treatment, and surpass your expectations – Alex, his staff, and Elite Motors is the place to be.
I WILL ONLY BUY FROM ELITE!
Overall I have mix feelings about Elite Motor Cars. They have a nice selection of cars, with a couple of oddballs. Trying to reach them as a first time customer was difficult. For me unless I was coming in that day to take a look at a car, I was ignored.
Previously I tried to set an appointment in advance to check out an Audi S5, and was never replied to. It was not until I told them I was coming in that day I was giving any mind.
When I arrived at their Concord location everyone seemed friendly enough. For my purchase I had Joe helping me out. He was extremely easy to work with, and was not trying to give me a sells pitch at all. Instead he asked if I had any specific questions, proceeded to answer them.
At the time they had the car stuck behind a couple different ones. It seemed that it had been sitting for a little while, since it was dirty and unwashed. Joe was apologetic about the situation. Proceeding to tell me if i had an appointment whey would of had the car washed and pulled out. Which loops me back to earlier… When I did try to set up an appointment. Seems whomever handles their general number for texting inquiries failed to inform the group.
Regardless they did not hesitate to move the cars blocking the car I was looking at, so i could give it a test drive.
Overall I did go ahead with the purchase because of my experience dealing with Joe.
Elite Motors, if you offer someone complimentary gas and don’t fill them up all the way, it cheapens the experience when you spend that type of money. Customers do pay attention and appreciate attention to detail.
I have waited for a couple weeks to write this review because I wanted everything to be finalized and I could write, what I believe to be a good through review of my experience.
First a little background, I had been looking for a 2015 Scion FR-S Release Series 1.0 (Yellow and Black paint scheme) ever since they were released in late 2014. I am a die hard Scion owner and swore I would never own another make of cars if I could help it (I have owned 3 other Scions before this). Of course Toyota deciding to close down the Scion brand was very upsetting and it seemed like I might never be able to get an FR-S much less the one I wanted due to the fact only 1500 of them had been produced.
One day a couple weeks ago I happened to stumble across one that caught my eye. I reached out to Elite Motor Cars and inquired about this car I had seen online and spoke with Masud Puktianie. Masud was very nice and was shockingly not pushy in any way. I was hesitant to commit to this the purchase until I had done a little more research.
After about an hour of making some calls I called Masud back and asked a few more questions which he was more than willing to answer at great length. We exchanged cell numbers so that he could send me some of the information I had asked about that he had to look up. Within 15 minutes he had sent me a text with all the information I had requested. He then sent me a text saying that if I was really interested in this vehicle that I might want to put a deposit down on it because he had just received another message from a potential buyer who stated that he would be in the next day to purchase this car. Masud even went so far as to text me a screen copy of the message to show me that he wasn’t trying to pressure me but that what he was saying was for real. I called back and spoke with Masud and said I would like to do the deposit and would try and make arrangements to find a ride to the dealership the next day to pick up the vehicle (I live 7.5 hours south of Concord near Palm Springs CA). After I had made the deposit I spoke with Masud and told him that I had gotten approval for the loan through my bank and just needed to go in and finalize the paperwork the next morning because the bank was closing soon (this whole process began about 4 pm on Tuesday afternoon). Masud said that would be fine and he looked forward to hearing from me the next day.
Wednesday morning I was at the bank and was working with my loan officer to help finalize the paperwork. Because I had an almost 8 hour drive ahead of me the bank loan officer was trying to get this paperwork rushed, but I still didn’t get the last of the paperwork until 12 pm. I was hopeful that I might be able to still get up to the dealership in time but as fate would have it we didn’t arrive until after 8 pm. During this whole day I was in constant communication with Masud. They even offered to keep the dealership open until about 7 pm (which is about an hour later than normal) if I could make it there in time. When I knew that wasn’t possible I just arranged to meet them the next morning. What I didn’t mention yet is while at the bank I had to call and talk to Masud and the finance manager (I don’t remember his name) about a dozen or more times because my loan officer kept coming up with new questions. Not once did I get an exasperated sigh or even a hint of annoyance from anyone at Elite. I also found out that the finance manager had questioned Masud as to why he was willing to take a deposit on this vehicle when they had another confirmed buyer coming in the next day. Masud just simply told him that I had inquired first. This was amazing because why take a risk on someone lives almost 8 hours away and still had to sign paperwork to get the approval finalized, when you could take the for easy sale? Regardless of the reason Masud took a chance on me. Something I’ve NEVER experienced with any other sales person.
Thursday morning I arrived before Masud because he had gotten delayed due to traffic but he had already messaged me saying he was going to be late so I was already prepared to wait. At this time my son and I had been greeted by Ted. He let us in and allowed my son and I to see some of the cars they had on the floor. My son was obviously very impressed with the selection of cars on the showroom floor but inquired about a particular Mustang he had seen on their website. Ted informed us that they still had the Mustang and offered to show the vehicle to us while we waited. Masud had arrived so we worked on the paperwork and Ted kept my son busy showing him all the other vehicles in their inventory. After I had finished the paperwork I found Ted and my son coming back and even though they had already looked at all the cars Ted was more than willing to take me on a tour too.
This has been by far the best and, although hectic at times, greatest car buying experience I’ve ever had. I WILL be back. Ty for everything.