Clayton Valley Shell Concord CA 94521
Worst gas station ever. Highest gas prices in town. Refused to provide air for low tires which is a DOT mandate. Tried to strongarm into buying overpriced gas for use of air compressor. If your policy is to turn on the air compressor to comply with DOT standards, then you should tell your employees. Obviously this is not your policy based on reviews. Avoid at all cost.
It seems their auto service center is closed and it’s just gas now. We had my son’s car towed here not realizing that as they had just repaired my son’s car the month before. Lady who works in the gas kiosk is rude ! Rude beyond belief. No info about where the service people went or when it closed or anything. Just horrible customer service.
They are extremely rude. I needed air for my tires, and they wouldn’t give it to me. If a company has an air compressor, it’s illegal to charge for it. They wouldn’t give it to me, so I put quarters in to use it (which shouldn’t even be an option since it’s illegal to charge for it), and then they refused to turn it on. I told them I put quarters in, and they said I needed to purchase gas for air, but I didn’t need any gas. You think I’m gonna purchase gas when you won’t give me free air? FORGET IT. Never going back. Rude as rude can be.
Way to lose business folks. I came in with a low tire, and asked if they would put air in it. I was told that there was a $1 air compressor to the side and I was to use that. I have purchased my over priced gas here since moving to Clayton. For $1 they have now lost my year long business. There is a gas station across the street, so I will be going there from now on, or go 1/2 miles down the road and pay 50 cents a gallon less.
The worst. They put old parts in my vehicle. Didn’t fix it and then said to come and pick it up, that it was all fixed. Couldn’t even drive it away. Had it towed to the Dealership, which is where I should have gone to start with. The owner is a liar and very dishonest. At least he was with us.
While the mechanics there are very friendly, the money I spent there was not spent well. I brought my car in with no idea what was wrong with it and relied on them to figure it out so I could have them fix it. However, after paying for repairs suggested by them, my car was still not fixed. I took my car back and asked for a full diagnostic because it still wasn’t running right. According to them they couldn’t figure out what else might be wrong with my car. However they did suggest repairs to the car unrelated to the problem. I agreed, trusting that they knew what they were doing. The repairs ended up being in the $500 range, but did not do anything to solve the problem I had with the car. Since they couldn’t fix my car, a friend of mine suggested his mechanic who he had been going to for years. I took my car to the new mechanic and in less than a day not only did he figure out what the problem was (the spark plug wires needed to be replaced) but my car is running like a dream. This seems like a problem any mechanic would be able to identify if they did a full diagnostic, which is what I requested when I brought it back a second time. As someone who doesn’t know anything about cars I rely on the mechanics to not only fix the problem, but to give me a fair deal which I feel they didn’t do ( I seriously wonder if the unrelated repairs were even needed). I will not be relying on them again should I have a problem with my car.\n\nIn response to the owner:\nI don’t believe you planning to tow my car has any relevance to the fact that the problem wasn’t found or fixed the first two times I brought the car in. Not to mention I came to pick the car up a second time in November and found that the car was still not running properly so I brought it back immediately. Then I talked to Gary on Dec. 3rd when I was informed that the only possible problem you could find had to do with the ignition, I was given an estimate and I gave Gary the go ahead on the repairs. If I not only picked up the car in Nov but also talked to Gary at the beginning of December how could the car be abandoned for 2 months? Either way I brought my car there 3 times and the problem was not figured out or fixed. That to me is the issue, since from what I have found the problem should have been spotted the first time I brought the car in.
I’ve taken my car here mostly because of convenience. This recent repair was replacing a master cylinder. The repair was done properly and the car was ready when promised (although I would have wanted it earlier in the day). I found a 10% coup in on Yelp. When I tried to use it, I was shown the fine print; new customers only. It seems that the owner values new customers over returning customers. BTW, the reason I couldn’t get my car soon was that some of the mechanics were let go because of slow business. Maybe next time I need the car repaired, I’ll be a new customer somewhere else.
Don’t know her name but twice this woman made me feel some type of way getting gas here, the first time she couldn’t take cash cuz she said the register was closed, all I had was 50 cents on my debit card and I needed gas bad and was in a hurry so I told them to charge 50 cents and she just looked at me like something was wrong with me, then her co-worker or friend was behind her and just smiling all big like it’s funny, and it’s like well yeah that’s all I have since you can’t accept my cash!!! And now your gonna laugh at my situation? Then today all I had was $3 worth of quarters and dimes but she refused to take my change saying she has too much change already and I can go to the liquor store and get 3 dollar bills, at this point I just remembered the last time I was there to get gas and barely had any when she and her friend basically laughed at me. I kind of pleaded with her like this is all I got can’t you just take it? But she still refused, so I just walked away and yelled out not to be lazy and went across the street at chevron got gas no problem giving them the change. Honestly why would I go to the liquor store when it would take the same time going over to Chevron across the street. And I didn’t know that about 8 quarters and 10 dimes was too much change, what’s 18 more coins? Won’t be going here again
I’ve been meaning to write a review for awhile. Having just slammed another local business, I figured I’d better write a positive one or you all might think I’m a curmudgeon. \nWe’ve been taking our family vehicles here for over 20 years, and for good reason. They’re honest, quick and do quality work. They’ve had plenty of opportunities to stick it to us if they were dishonest, and they never have. They keep records on our vehicles to track what they’ve done over time. They helped us teach our kids about the importance of regular maintenance. I definitely recommend Clayton Valley Shell. Oh yeah, check their website for coupons, you’ll save $$.
This was my first experience with Clayton Valley Shell; it was recommended by the AAA Road Service driver who assisted me with the broken down car. My car was towed to the shop on Friday afternoon and was ready on Saturday. Based on the internet pricing comparisons in my area for starter replacement, the cost was a bit on a high side, but I do not know how reliable that pricing is. The final pricing was actually about $30 less than what was quoted. Overall I am happy with the service and will definitely give them another try. And, they are open on Saturdays!!!
EVERYONE here is nice and more importantly, they all seem honest… that’s right. I’ve actually used the term \”honest\” when writing a review about a mechanic. I’ll give you a moment to let that sink in. ….\n\nMy car was making strange noises. I took it to the shop; it ended up being my rotors and brakes that needed to be changed. They were so efficient and detail. The mechanic called me within the hour to give me a quote, which was completely reasonable. Then in a couple hours my car was ready.\n\nThe shop is very clean, and the customer service is amazing. You are not a number; they treat you as if it was their own car.\n\nThey have also answered so many of my little questions about my car- why it acts the way it does, whats normal vs. not normal etc. Since I pretty much, just expect to put the key in the ignition and want it to start. Not knowing what else is connected to what. I just don’t know what the strange sounds are or what needs to be fixed when. However, they were so patient, professional and most important Really nice guys.\n\nThey’ll be my mechanics from now on- and they should be yours too.
This station goes above and beyond to provide excellent and friendly service. Gary is the greatest. He has patiently explained every detail I ask him about and has let me know the exact information on cost, recommendations, and outcomes.\n\nPeter is a wonderful mechanic and among other things solved a very elusive problem I had with wheel noise several months ago. He is obviously proud of his work and goes to great lengths to make the job right.\n\nWhen I needed help this last time I used their online form to tell them the problem and set up a time to have the troubleshooting done. This was late at night on a weekend. I got an answer and advice from Amir within a couple of hours. That was way beyond what I expected.\n\nI will always come to this station and recommended it to anyone who needs help with their vehicles.
Let me tell you why I rated this 5 stars. I stopped by to get some gas. While filling up, I went into the waiting room and looked out and noticed that some of the technicians or mechanics were going up to cars at the pumps and helping the drivers. They were wiping windows, lifting the hood, and especially attentive to seniors.\n\nI asked the gentleman behind the desk (Gary) where the owner was as I wanted to complement him on the nostalgia performance. He respond, he’s the one that is helping that elderly woman back into her car. (I noticed he was checking tires and asking her if she needed anything else). When he came back into the reception area, we briefly chatted. His name is Amir. He explained that when ever his technicians aren’t busy, they are to be out on the pumping islands assisting customers. \n\nThen a client who was in the shop, talking to the service writer turned to me and said, they are always like that and I’ve been coming here for years. It turns out he was a state senator. Now that’s an endorsement!\n\nMarty B
Clayton Valley Shell is where we’ve taken our cars for service in the decade we’ve lived here. Honest, never try to upsell, and once they even paused midrepair when I found that a costly repair they were about to start on was in fact still under warranty. So they completed the other stuff and I took it to the dealer. Professional and kind–always–and close to home!
Clayton Valley Shell
1500 Kirker Pass Rd, Concord, CA 94521
Head south toward Clayton Rd
Turn right onto Clayton Rd
Use the left 2 lanes to turn left at the 1st cross street onto Ygnacio Valley Rd
Turn right onto Cowell Rd
Turn right onto Cape Cod Way
Destination will be on the left
1301 Cape Cod Way
Concord, CA 94521
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Listing Title: Clayton Valley Shell Concord CA 94521