Mercedes-Benz of Walnut Creek
This happens months ago BUT until today I still not forget how humiliated I felt by one of the salesman from this dealership.\n\nI came in with an old Honda car and hope to trade in for my first Mercedes car ever. The Chinese saleman (100% sure he is chinese, he spoke mandarin) greeted us after standing awkwardly for good couple minutes, and asked what car we were looking for, I told him I’m looking for suv type and open for any models. I kinda look lost because it’s my first time at Mercedes dealership, and he already starting to look irritated since I’m not sure what to do. Then, we decided to try GLA, and he took FOREVER to grab the key…took us out, explain nothing to us, looked irritated again, and literally only let me drive one block. He asked us right after we got out the GLA \”Are you guys gonna lease the car today or not\
This review is for Hany! I sent an email inquiry about a 2017 Honda Accord I seen online and they emailed me back in the next hour that the car was still available! I called and old them how much I wanted to put down and my credit score and Hany made an appointment with me to get the car! I was unable to haggle with the price listed, only because it was listed on CarGuru. \nIn the dealership, process was easy! Everything was explained to me in perfect detail and the financial guys were great too! \nThank you Hany for the great service again!
This is the best dealership in the Bay Area!\n\nGarett Shaver, the sales associate was amazing! He took his time to demonstrate the car to me and answer all the questions I had! After the deal was done — he explained me every little button and feature in my new GLC43! \n\nThomas, the sales manager was extremely intelligent and pleasant to deal with. \n\nJey, the finance handled the paperwork smooth and in a timely manner! He went over all the option with me and I’m glad he did so, he told me right away what I should think of adding. Not even for a second I felt pressured to do anything! Permaplate is a MUST! \n\nThank you team at mb of Walnut Creek and see you soon!
I have waited a while to review as i wanted to think about how to say how i feel without being to mean as i have mixed feelings about this dealer! This is my second purchase here and frankly do not feel they met my expectations like other buyers reviews i read! The dealer was pretty busy when my son and i walked in and we were introduced to a young man who i feel was super nice but unexperienced! Long story short i felt rushed through the process, car i picked was sold right under me while i looked at another car same model. I left that night without purchasing the car so i could think about it. I called the next day told the young man i wanted the car said he would get it washed for me and ready. While i was sitting with him going over the finances he told me he made a mistake and told me the car i chose did not have heated seats and it was a big deal breaker for me but that i loved the car. He showed me other options that did have the heated seats in the same model. Now as i go back to look at my first choice already parked infront ready i thought for me i saw a couple jump inside to take it for a test drive! Wait i had not said no yet to this car!! Not happy i asked the salesperson and he said they were taking it for a test drive and that cars sell fast here! hmmm…\nabout 15 min later the couple was sitting at desk making an offer and the car was sold while i was still looking! I came in to buy a car and did buy one but lots of other things did not run smoothly! I felt a little taken advantage of as a women buying a car alone! I was promised a trunk cover that was missing in the car as well as an extra set of car keys. It took almost 6 weeks to get my cover and never got my key. Many texts after to my salesperson requesting! I left a message for the general manager he never returned my call! I completed an online review and was told someone would contact me but no one did. The salesman later told me that a second set of keys was not available for my car. Frankly, they did not keep there end of the deal! I will not be buying another car here! I expected Customer service to be excellent
So far very disappointed in my experience with Shannon Hunt. She was supposed to purchase my Mercedes Benz 2015 sl550. After texting friendly for three days, she has now said she can’t buy my vehicle because it needs a \”service\”. The vehicle has been in my possession for 4 months. And is completely certified. And also completely immaculate. This BS \”service\”she talks about is her way of backing out of the money she claimed she would give me for my vehicle. It’s unfortunate she agrees to figures, that she later backs up on. She plays games, and is not about sticking to her word. Next… A call to the GM, better yet, a negative BBB review to follow. Is it just me or is all car dealerships still caring that reputation. Read the other reviews as well, struggle is real at this place! \n\nFamily and friends, do not do business with this place and if you come across Shannon, RUN away from her lies, don’t walk.
So I just have to say that I am super wary of car dealerships and selling vehicles to them as usually they’re shady and dishonest and I can’t believe it’s taken me this long to write my review! \n\nI was selling a vehicle on Craigslist and she reached out to me about purchasing it. Our email responses were comfortable and professional and overall gave me the sense that she was trying to meet my expectations with the price I was wanting to get for my Honda Civic. \n\nAfter a few exchanges, i ultimately sold my car for the above asking price I wanted to a private buyer (two days after I listed my car) but the price Shannon had offered me was fair and purposeful and if I hadn’t sold it within the week, I would’ve taken her up on the offer. \n\nC U S T O M E R S E R V I C E\n5 stars. She was friendly, easy-going and listened to what I wanted. She made the idea of the transaction with a dealership comfortable. I didn’t feel like she was trying to waste my time. And even after I declined her offer, she was still willing to be there in case the deal fell through and offered me tips in protecting myself with the DMV paperwork. Which.. let me tell you.. it’s annoying and I probably wouldn’t sell my car again myself. \n\nC O M M U N I C A T I O N \nWas very easy. We exchanged by email and she gave me her cell number for faster exchanges. \n\nO V E R A L L \nHonestly, I would highly recommend giving Shannon anyone’s business for selling their car to a dealership. She was fast, efficient and really tried to meet me in the middle for pricing to get me the best deal. After coming from a few different dealerships I was super hesitant and very weary. Shannon took all my trepidations away and gave me a new found comfort that not all dealerships are skeevy. \n\nThanks Shannon for the amazing 5 star correspondence and for your professionalism.
Took a while to grow on me. In the past, we experienced poor service from this dealership. And honestly, dealerships always get a bad rap because it’s almost a known fact that service advisors will play you for your money…(Ok, I have trust issues). But so far, I judge that service at this dealership has improved and I’ve brought my car here a few times over the past 8 months. \n\nThis review only covers service and parts departments! I never purchased a vehicle here, and I do not intend to. \n\nI’ve used the same service advisor, Carlos, now for 3-4 visits. He’s been consistently helpful and accommodating. My car is turning 10 this year and on top of regular maintenance, there are other issues that I like to get diagnosed here. \n\nUsually, everyone is super kind no matter the time of day. When I call in to make an appointment, they have great customer service as well. The shuttle drivers have awesome personalities. Complimentary car washes for mercedes benz owners 10am-2pm on weekdays. Complimentary air. And if you have a morning appointment, there is always complimentary coffee + donuts (if you are lucky). \n\nHopefully this great service streak continues. But I really hope I won’t have to keep bringing my car back for anything other than regular maintenance.
Please listen to all the poor reviews and stay away from this dealership. I’ve purchased a lot of cars in my life from all different dealerships and this by far has been my worst experience. They have horrible customer service. Even if they have the car you want, it would be worth it to go further to find it at another dealership. \n\nMy experience with the purchasing process was actually good – it went smoothly and they got me a good finance rate. However after that their customer service has completely sucked and they really don’t care what anyone thinks about it.\n\nA couple days after I took the car home an alert started coming on saying that service was overdue. I tried contacting both of the salesmen who had helped me (Bao \u0026 Jan) to find out if maybe the service had been done and they just forgot to reset the alert, or if they still needed to complete the service for me. Neither one of them ever got back to me after numerous attempts to connect with them. I finally just let it go.\n\nThen recently I had to contact the dealership again for another issue regarding the car and they have ignored both my voicemails and emails, made excuses, given false information, and are outright rude on the phone (especially Shawna!). It doesn’t matter if you’re polite and professional, they act hostile, unresponsive and defensive. \n\nThis place is a real piece of work – all of them!
#1They tried to charge me $1400 for service 3 weeks after I bought my \”Certified pre-owner\” car… took me 6 hours to get it fixed under the certified warranty NO CHARGE as it is supposed to be.\nThey LIED and claimed they had no car history, so i had to pay.\nThey LIED and said i had to pay.\nI had to talk to 3 different managers, to get it resolved.\n\n#2 They LIED and said I dont need a front license plate in california, I said I was sure I did, and they insisted I did not…2 tickets later, I had to yell and argue to get them to put one on and pay for the tickets.\n\n#3. They LIED and Said I would get 3% interest on auto finace then took me to the auto finance department who said I could not get that rate. I had to yell and argue and finally got the interest rate i was promised.\n\n#4 They LIED and told me they had my tires in stock, then when I brought the car in and got a Rental car, they called and said they had to order the tires, so it would be an extra day. They LIED and told me they had them the day before.\nTHEY LIE!\nGet it! \nI will not go back and you should not ever go there!!!!!! \nThey LIE, they try to cheat and steal.
It’s been about three weeks since Mercedes Benz of Walnut Creek (MBWC) caused hard credit inquiries on all three credit bureaus without my consent. It’s been almost two weeks since the General Manager of MBWC last communicated with me. MBWC has to my knowledge taken no steps or made any effort to remedy the situation except with regard to protecting themselves. At this point the only thing they’ve offered is a discount on a certified pre-owned vehicle or a cash/check payment only after I sign a non disclosure agreement (see images). Further they have not agreed to fix my credit reports in writing and in phone conversations with the General Manager he told me that MBWC won’t admit fault and won’t be able to send letters admitting their mistake in order to remove the credit inquiries. I am concerned that the dealership is not taking the matter seriously, and will not make efforts to better protect my information, or yours, if you’re also one of their customers. Based on the lack of progress resolving this matter and MBWC’s resistance to committing to make things right, I highly recommend you steer clear. For more details on the situation please see my full review (this is an update).
I am writing this review as I have just left this dealership with my husband and young daughter.\n\nAll I can say is do not waste your time with this dealership. I wish I had read these reviews before I made the hour plus trek out there. \n\n I am a longtime Mercedes Benz owner and my current lease is coming up. My home dealership emailed me and told me I was eligible for the full forward program and they honor up to 6 months before the conclusion of my lease. Well since living in the Bay Area and our horrendous traffic, I began to look into the C350e and the GLC 350e. According to my search, Walnut Creek was the only dealership close to me that had any to look at. \n\nI emailed the dealership asking about a particular car and got the generic email back asking if I wanted to come in. I responded asking for more details and what offers were available. Then crickets. Didn’t hear a word. I waited a day and then decided to call. The woman, Angelique, who was corresponding with me via email answered the phone. She got my info and then said her email back to me bounced back. Whatever that means in this day and age when you are \”replying\” to an email that you have already been going back and forth with. Regardless, she told me they still had the car and I asked if there were any incentives and she said that there was for the C350e. Great. I made an appointment to come in later. \n\nI was about 30 minutes late (driving from the South Bay with me baby- need I explain more). Angelique then proceeds to introduce me to Nick who is the salesman to help us. He shows me the car and then I cut to the chase and told him I only cared about the numbers. I should also add I used to be in the car biz years ago so I know a bit how it works. He then proceeds to tell me they are selling the car for $1000 OVER msrp for the cost they incurred when they traded the vehicles from the other dealership. I was a bit shocked. He then told me they didn’t need to offer any of the MB national incentives and that they even do not extend the clean air rebate you get for the car to the customer- they keep it. I was literally shocked. I don’t know about you but I don’t need that carpool sticker that bad to get screwed on a shitty car deal. \n\nHe did not even attempt to work with me on price and said that they were firm. \n\nSo if you enjoy getting crappy deals go see them. If you want a better deal go see the guys at Fremont Mercedes Benz. They are MUCH better!
Disappointing ! My fianc\u00e9 \u0026 I decided to sell our 2015 SL 550 Mercedes to this dealership. We were promised a price on our beauty by Shannon Hunt. I take our car to get prettied up \u0026 filled with gas this morning, because that’s the RIGHT THING TO DO. Ready to sell as promised. Only for Shannon to back down what felt like seconds prior \u0026 say never mind; the car needs a service. A service? It’s a 2015 SL 550 with barely 30K miles on it? What better condition Mercedes could you ask for ? We barely drove this, we’ve had it for about 4 months \u0026 are both OCD about keeping vehicles clean \u0026 in great shape. This is just embarrassing for Mercedes Benz Shannon, shocked that this dealership has Shannon Hunt representing them in this manner !
Here’s some important information regarding preserving your capital while keeping your car running… Go to Independent Mercedes on Diablo Boulevard, and tell them what your needs are and you will be amazed at how nice… genuinely nice… the owner and his sons are. And every job is half price compared to WC Benz Stealer-ship. \nIt’s two Bills, and one Todd. Step on it! You will be thrilled you did! \n\nBuzz Bardsley
This entire dealership is very strange. I have no idea how they survive in the competitive landscape. \n\nMy wife and I went here to look at a car to buy. The salesman was gruff unpleasant character who took us to his desk after a test drive and then left. We waited, and waited, and then waited some more, and then we left. We ended up getting a new car from Mercedes-Benz SF through a purchasing concierge. \n\nOK, I thought. Maybe it’s just one salesman. \n\nThe car had a very minor problem: the passenger door needed more force to shut than other doors. We scheduled an appointment in Walnut Creek. When we came here, we needed to wait 35 minutes to talk to, you guessed it, a rude bored guy who told us to go away.
I bought GLC 300 on 07/ 29/2018 from Mercedes Benz dealership in Walnut Creek, California \nWe were happy with the service we got while buying the car.\nJust as we were preparing to drive the car away our Sales Associate realized that the spare key was missing, and she assured us that it would be ordered, and we would have it in a few days. \nAfter our purchase this is what we encountered:\nFrom that point there was no follow up from the dealership so after 2 weeks I texted and then called our sales lady who responded to me after 2 days saying she worked late and had overlooked my text and key had been ordered assuring me that the key had been ordered and she would get back to us as soon as she had it . \nAfter3 weeks we got a survey from her to which I responded saying survey would be completed after I get the key.\nNo further follow up from the dealership again. After 4 weeks I called and insisted on speaking to somebody higher up. I got a call right away from one of the managers and he again assured me that the key had been ordered. He followed up for 2 consistent days giving us the update of the order and after that there was no further follow up.\n6 weeks later I called at 9:30am one morning and this time requested to speak to the General Manager only. After putting me on hold for almost 10 minutes I was told the GM was in a meeting and he would call me back. Receptionist suggested I could email if I wanted to. By this time, I was so frustrated I told her I would prefer to talk to him and didn’t want to email him. She responded he would contact me. By 12:30pm that day I hadn’t heard from the GM, so I called again. I was put on hold for some time then was told he wasn’t there, so I was transferred to his voice mail. I then left a message stating how frustrated I was with the spare key issue. After 30 mins I got a call from the dealership giving me the date as to when I could pick it up. In the meantime, I called the corporate and gave them details of this whole situation. They responded shortly after my call apologizing and assuring that this complaint would be addressed with concerned parties.\nSo now I had to schedule an appointment to pick up the key and get it programmed. It took 4 voice mail messages to get an appointment for that. \nOn 10-02-2018 I had an appointment at 11 am to pick up my spare key and have it programmed. I was told it would take an hour. I waited for 20 mins after the paperwork was done. I approached one of the staff members. He advised me stating the somebody would see me shortly. After another 10mins I approached the same person again and he pointed to guy that was going to serve me and he suggested I could approach him if I wanted to. When I looked in that direction I saw the sales person was busy texting. I walked up to his desk and stood there he took his time looking up from his phone and acknowledging me so told him I had time constraints and if he would give me time frame as to how long this process would take to which he responded, \”after I am done with your paper work\”. My paperwork was on his desk and it was already done when I checked in so I am not sure what he was talking about. This again took few mins and finally he left his desk. He finally returned at 11:45 am asking for the key which was with the person who referred me to him. This time that guy wasn’t there at his spot, but we managed to locate the keys. I was then told it would take up to an hour for the key to be programmed. Finally, at I got my key at 12:40pm. There was no apology from the person who worked on my key for keeping me waiting for so long. \nI am very disappointed with the level of service I have had from this dealership seeing that they represent worldwide reputable company like \”Mercedes Benz\” they have not lived up to my expectations. I am also very disappointed with the General Manager at that dealership as he had no courtesy to respond to my call. The General Manager and some of his staff definitely need to brush on their customer dealing skills. As for future business with this dealership, I will not be going back or recommend them to any of my friends and family. \nRafaat Syed
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Mercedes-Benz of Walnut Creek
1301 Parkside Dr, Walnut Creek, CA 94596
Head southeast toward N Broadway
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1100 Lincoln Ave #23
Walnut Creek, CA 94596
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Listing Title: Mercedes-Benz of Walnut Creek