Rocklin Auto Center – 5800 Pacific St, Rocklin CA 95677
I was looking for a Ram Promaster 1500, 118 wheel base for a camper build. I was looking all over the place for a used one with low miles for a fair price. I couldn’t find one at first and I have been looking for months.
Enter Rocklin Auto Center, they had a listing with low miles at a really good price. I spoke with Pam and I had a great feeling with our conversation. I then spoke to Ron, same feeling. Pam mentioned that it’s a mom and pop business and that’s exactly what it felt like.
I made the loooong 7 hour drive to test drive the vehicle. Got there Pam greeted me right at the door. I spoke to Ron right after, I specifically mentioned to him that it did not feel like a car dealership. It had a really nice comfy atmosphere. Something you would expect in a family ran business.
Long story short, bought my van after the test drive. From the pictures on the add the van had old tires on it but when I got there Ron put on brand spanking new tires, still for the same price!!! He even took my trade in and gave me a higher price than all the other dealers I’ve spoken to, I bought the van right on the spot.
I now have it and will be building it out as a camper. Thanks Rob and Pam, I will be sending you all pictures once it’s done.
FYI, they have a really cool German Shepherd. lol Two thumbs way up
Most honest car sales ever. My dad and I found this place last min and the car is perfect and price was right and was in and out in less than an hour and a full tank of gas. Very happy with my purchase and now have the car of my dreams. Thanks so much for such a pleasant experience
After totaling a work truck, I needed to find a replacement quick.
I called a dozen or so dealers in the Sacramento area in the hopes of finding a reliable truck at a fair price.
After getting the run-around and visiting some of the sketchy dealerships in Sacramento, I found a listing for a truck in Rocklin.
It seemed like a fair price and looked like it was in great condition.
I called their office and Pam answered. After speaking with her for a few minutes, I had a good feeling about the dealership. They have a great online reputation and she told me they’re also a repair shop and they do a thorough inspection before selling the cars (which is important!)
When I arrived, Ron met me at the truck and gave us the run-down on the truck and had us take a test-drive.
After the test drive was complete, I was sold on the truck. Ron was up-front and honest with any flaws the pre-owned vehicle had. Overall it was in great shape.
After a quick negotiation, we agreed on price and he had me fill out DMV paperwork. It was a seamless process and I was in and out of there in 30 minutes (although we hung out a little bit longer and chatted with him and his Wife.)
The process was amazing because I’ve bought several cars in my life and have always experienced tremendous pressure to “make the deal now or it will be gone forever.”
Ron didn’t pressure me once and actually encouraged me to look at other cars I found online.
All in all, I have to say Ron and Pam are awesome people with honesty at the core of their business.
I highly recommend this business and you will not be mistaken doing business with them!
Bought a vehicle from them and purchased a extended warranty that turned out to be from a fraud company and now they are not cooperating with me. Do not buy a vehicle from them as they might screw you over as well.
Bought a 2010 Dodge 1500 from them in August. I asked them before buying it if they did basic maintenance on it and assured me they did. The truck did a have noisy exhaust, which they told me to bring it back in a few days to fix. I did and the mechanic on sight fixed it. I have a work car so I’ve only driven it not even a 1,000 miles since August. So since then the ignition module has gone out, the transmission and coolant fluid hadn’t been changed and according to the dealer truck hasn’t had a tuneup in years..spark plugs were nasty. Oh yea the noisy exhaust is back. So I’m out over $2,000. So even though they were nice to buy a car from, I’ll never be going back to them.
I just bought my first ever car from this place! Must I say, coming in I was terrified and lost about everything. I was scared that I would be taken advantage of (I don’t know much about cars) and will be hunted down and get a bunch of unwanted sales shoved down my throat…. But this place set my mind at ease! Pam was AMAZING! She talked to me from a personal view, as if she were buying the car herself. No lies. Only truth and facts. I also have no credit history and just started my first job. I went to a multitude of loan places and all of them turned me away… EVEN PAUL BLANCO! After they turned me away I lost hope, BUT Pam did her magic and put me in contact with Onemain Financial and they accepted me! Now I have my first car and I am beyond happy with this companies kindness, realness, and helpfulness. Oh, and also, being completely new to loan and car purchases, I didn’t know I had to bring the down payment with me , so Pam let me drive the car to the bank nearby and was patient with me. This entire experience was amazing. Seriously, I felt so comfortable and happy the entire length of this process! I will most definitely be buying a car from here again and I recommend it for anyone, especially new buyers who are intimidated by the fake sales people who are so eager to get a sale that you feel that they might kidnap you or something crazy! Thanks so much for my new car Rocklin Auto center!
I had a superb experience buying a car from Pam and Ron. They were responsive but not pushy and helped me get the car I wanted fast! Ron did a great job getting me financing and talking me through my options. They delivered the car to my home in Sacramento a couple of hours after I bought it, on a holiday week, with their two kids in tow. Thanks to Pam and Ron I have exactly the car I wanted, at a great price, and in time to make it to see my family for Thanksgiving.
I will send my friends and family here in a heartbeat.
About a month purchased A sprinter van from Ron! he even changed the oil that day for me ! i drove up from San Jose and i was not disappointed . everything we had discussed on the phone was exactly how it was in person. This was my firsts time dealing with a dealership, but it didn’t have that “Used Car salesman vibe”… Ron is straight forward and very honest and helpful. i would definitely recommend this place to others and i have! the whole process took less than a hour what i relief!!
Check em out you wont be dissapointed
From the moment we met Ron and his wife we felt at ease. We so appreciated that they did not have the cheesy sales person approach. They were very kind and polite to us and did not pressure us at all. We really liked the indoor car lot and we found that they offered a better deal than carmax and other car lots. Also we found that the vehicle was in very good shape as we had our mechanic check it out. I would buy another car from Ron. Our experience was that good!
My daughter needed a reliable car and that is exactly what we got. No hassle and very laid back! We got a quality car at a great price. Ron and family are super friendly.. i highly recommend passing up other used car dealers for this place.
Worst car buying experience possible. You had better avoid this dealership. I bought an 03 Subaru Impreza Outback Sport for $5000 cash, in the expectation of getting a car in good condition. If you go to the dealership, you’re paying more money for a car because it is assumed that the dealership gives their due diligence to inspect a car before it goes on the lot. In all honesty, I should have been more careful when buying a car, but something like this is completely unexpected. Well, first off, the car I got has a KBB value of $2800 in excellent condition. The car I bought has major cosmetic damage, and after driving it for less than 500 miles, I noticed it had many strange things. I went to multiple mechanics, and the car needs over $3000 in mechanical work to make it safe for the road (struts, bad head gasket, the works). I believe that is the definition of a totaled car. There’s no physical possibility that I caused the damage in such a short time.
We had a very great experience with Ron at Rocklin Auto Center. He was very attentive to our needs and negotiated prices with us. I would recommend Ron to just about anyone. When ready to buy another new car we will be looking to give him more of our business.
I came here at the end of October to buy a used Mercedes.
I drove the car for few minutes inspected it and decided to purchase it the next day.
The overall experience is average. Ron and his wife are really nice people, but I’m still feel average about the experience.
It took 3 hours to feel the paper work to complete the purchase, even if I was purchasing it with cash bill and $1000 on credit card. Their credit system didn’t accepted my Amex and I had to use my visa.
We did the dmv paper three time cause of a misunderstanding on the names for me and my friend on the registration.
For the insurance, I had to do it on the spot. they were really nice to let me use their computer to do so.
I also purchase a warranty for three month or 3000 miles on the car.
After 1 day, the maintenance light went off and I had to go back to check that with them. They replaced the catalytic converter and the front wheel stabilizer. I didn’t pay anything, which I suppose to be included in the warranty. They kept my car for 3 days, and I had to call in several times to know the schedule to take my car back.
The car have still some problem that I talk with them about, but apparently nobody looked…
I was really surprised when I heard that Ron’s wife drove my car without my permission for more than 200 miles. With all the insurance issues that could’ve been.
Today I came in to fix another problem on the rear wheel. Nothing was done cause of he rain, I will have to go back…
I’m still patient, and I understand that they are new, but the service is not what I expected. I hope the car will finally be fixed soon.
Also, I’m living in Sacramento, so driving over there each time for issues, when they could’ve been solved the first time, is annoying.
Basically, they are really nice person, but the lack of communication and the lack of listening from customer issues are the main problem. I’ll give them a last chance and update the review later with the hope that it will work…. To be continued….
I am not a huge yelp reviewer, but I do consult yelp quite regularly. It only felt fair that I write a review of the biggest purchase of my life. Buying a car is quite stressful but with Ron and Pam the decision was quite simplified. They showed me a variety of cars (sports, sedan, suv etc). The variety was substantial and allowed me to compare a wide range. Ron voiced his pros and cons on the vehicles based on my lifestyle. The time he spent did not seem rushed as he pointed out details on each car. I did look at other dealerships, even after meeting with them, but ultimately it was a no brainer. I came and purchased from them. Thank you guys for making a special anniversary gift for my wife.
Purchased a used BMW from Ron and Simmer. We test drove it 3 times…checked other options both private and dealer and still came back to this car. It was in great shape, had it inspected at the European Car Repair right next door and it proved to be in as good of shape as they said. Very pleased with their no hassle approach. Would recommend to friends.
Ron and Pam are amazing! We went on a Saturday morning to look at a car, but Ron already had somebody purchasing the vehicle. We left our name and phone number to call, if that deal fell through. Ron called later that afternoon and let us know we could come look at the car. We weren’t able to get down that same day, but told him we’d be in that next morning as soon as they opened. Ron and Pam both showed a genuine interest in making sure that we were purchasing the right car, and that we were comfortable with everything. We did purchase a warranty- we haven’t had the best luck with used cars. A power lock actuator went out the following day. We put a claim through the warranty: however, Ron followed up with us to make sure the problem was fixed and offered to pay the deductible. No used car sales pitch and excellent customer service. Also, a much quicker process than normal! When we need to buy another used car, this is where we will be going. Thank you so much Ron and Pam!
In one word, Outstanding! Great experience dealing with Ron and his family. We are from the Bay Area and had called Ron about a car we had seen online. He promptly messaged us with information on the car. He followed up to make sure we received it. We took the 2 hour drive up and were not disappointed. The Corvette was beautiful! He worked with us a little on the price and we were in a hurry to get back to pick up my daughter from school and he completed the paperwork in record time. We were out in 1 hour. We would definitely do business with Rocklin Auto Center again!
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Listing Title: Rocklin Auto Center – 5800 Pacific St, Rocklin CA 95677