US Post Office Walnut Creek 94596
I can’t tell you how much it pains me to write this review. My family and I have been loyal customers of Toyota of Walnut Creek for decades. However, after my latest encounter with them, we will no longer be using them as our new car dealer, or for Toyota service.\n\nWe leased our 2015 Toyota Camry XSE from TWC and never missed a service during it’s three years with us. As decision time is approaching on what we want to do at lease end, we had the car checked out by the service department. They informed us that the tires, Bridgestone Turanzas, had no usable tread on them whatsoever. Having leased many cars in the past, we have NEVER EVEN COME CLOSE to wearing out tires prior to lease end, so I never really paid any attention to them. The tires only had $36K on them. \n\nThe service adviser informed me that replacement would cost over $1000. When I asked what the tread ware warranty was on them, he informed me there was no warranty. Really? Toyota puts $200+ tires on a $35K vehicle and they have no warranty at all? What kind of junk are they putting on their cars? At this point, I had no choice but to replace the tires, as I would be dinged for them at lease end, if they made it that far! \n\nThe service adviser told me she would need to speak with her manager to see how they could help me. As we were talking, the manager walked by no less than three times, ignoring my advisers calls for assistance. She finally walked into his office and caught him there. When she returned, she told me he was too busy to speak with me and gave me his card. Getting annoyed at this point, I told her to inform him that I was the customer and that he needed to come out and address this face to face. Me calling him later was not an option! She did so, and returned saying he was doing payroll and would not come out to meet with me. Excuse me, but without the customer, there would be no payroll. \n\nAt that time, I went on to the service floor and, after waiting at the counter (ignored by several people), finally spoke with the General Sales Manager. I explained the problem and informed him that if Toyota would not do anything about this, I would go out and buy the cheapest pieces of junk tires I could find and put them on before turning the car in. He was very courteous, in a Salesman kind of way. He examined my tires and agreed that they were shot. He went back and spoke with the Service Manager, apparently getting the same result that I did. Returning, he apologized for the troubles I was having with the Service Manager and referred me to the Toyota Experience Center phone line. He also told me that the dealership had recently changed ownership and that they certainly didn’t want to treat loyal customers this way. He informed me of the process for putting in a claim, to include that it would probably be a week or so before I received an answer.\n\nI went home and immediately contacted the number. The representative was very courteous and took my claim information. She also informed me that the dealership had three days to respond and that I could expect an answer in approximately a week. Within two hours I received a call offering to provide a \”Customer Loyalty Reimbursement\” for $750 to partially cover new tires. This was good on Toyota’s part. But it also left me with the impression that they had heard this complaint before, as the dealership didn’t even have time to respond to any supposed request for input. After disconnecting, I got on TWC’s website an ordered new tires. I was able to find a tire that fit my car for $785 out the door. This turned out to be only a $35 loss on my part, but the tires are not the best! I also had to front the money and submit paperwork for reimbursement. I made an appointment for installation three days later.\n\nWhen I arrived for my appointment, which was made for 7 am so we could get in and out, the service department had no record of my order and, consequently, never ordered my tires. I was told the tires would be in at noon. Around noon, we received a call that the tires would be in late and wouldn’t be done until after 5 pm. While they did provide me with a rental car at no cost, the day was pretty much shot waiting for the job to be completed. This is obviously not the same dealership since they changed ownership! Also see:https://www.yelp.com/biz/toyota-walnut-creek-walnut-creek-5?osq=toyota+of+walnut+creek. They have a 2 rating there!\n\nWe still haven’t determined whether we are going to buy the car outright, get a new lease, or just turn it in all together and go a different direction. However, with this experience, combined with the sub-par materials Toyota is putting on their vehicles nowadays (we had other issues with pieces falling apart during this lease), we are leaning toward the latter. Either way, we will NOT be doing business with TWC again! \n\nAgain, this is not an enjoyable review, as we’ve been loyal customers for many years!
I am not the type of person to spend time reviewing businesses as I don’t have the spare time (3 young children and a life) and honestly I am not really interested in sharing my everyday day exchanges with businesses. I own a business so I understand that sometimes things go great and sometimes things are meh and we all move on. That is life. Unfortunately, this review has been a long time coming from other experiences and my experience yesterday was so bad that I can’t let it pass. \n I set up an 9am appointment with the service dept. to do regular maintenance on a 2011 Sequoia and rotate the tires. I also asked them to look into a seatbelt that doesn’t latch and a headrest that isn’t working correctly. When I bought the vehicle from Toyota Walnut Creek they sold me, at a premium, an aftermarket warranty that covers most everything except trim pieces. So seatbelt and headrest (both safety issues) should be covered. \n My wife was kind enough to drop it off for me with strict instructions not to deviate from what I had already discussed with Toyota service dept. and to give them my phone number (which they already have) in the event they have questions. My wife did exactly what I asked as I saw her right before she went to work after dropping off the car. Come 12:30 yesterday I hadn’t heard anything from Toyota Walnut Creek so I call the Service dept. and talk to an advisor for 10+ minutes who decides she \”can’t find my car so it must not be here\”. I give her my name, my wife’s name, my phone numbers, my wife’s phone numbers, etc and she still can’t find it. I tell her it is very frustrating to be told you can’t locate a car that was dropped off less than 4 hours ago and she say’s \”yeah it probably is\” and offers no solutions. So I drive down to Toyota Service dept. so I can the point the car out to them and am met by the advisor who met with my wife that morning. He looks at me and tells me he has been leaving messages on my wife’s phone all morning (not even sure where he got it). I asked him why he hasn’t been calling my number and he just shrugs. I also asked him why they couldn’t find my car and he says \”yeah, I heard that whole conversation\” but once again is completely apathetic. So he heard the whole conversation but couldn’t speak up to the other advisor I was talking to and tell her where the car was at? Unbelievable. \n I wish that was the end. I keep my composure, and ask where the vehicle is at in the process of maintenance and the items that need to be fixed. The advisor tells me that they didn’t do the service at all because he wasn’t sure what needed to be done. I tell him I scheduled a basic service and a rotation, my wife that morning told him it needed an basic service and he looks at me with a puzzling look and asks what is a basic service.? I explain it needs an oil change, filters, and a rotation. He explains that will cost $160. Then he explains to me that the warranty might cover the repair to the seatbelt and the headrest but that he will need to charge me $190 to look at the items and that he is giving me a great deal at that price. So they want me to pay them to look into whether or not the warranty I paid them handsomely for already will cover the costs? It went on further but in the end I asked for the vehicle back and left. \n I took the vehicle to Big O today and they are doing a Basic service (their advisor knew what this meant) and a rotation for $41.32 and will have it back to me in 2 hours. That is service at a fair price. Not sure whats going on at Toyota Walnut Creek Service Department but it’s not good in my opinion.
Drove almost an hour and a half to find out I was mislead by an ad they had on their website. They have an ad for a nice all black 2018 4 Runner lifted with some big tires. What they didn’t list was the actual price of the vehicle with all the options. Instead it was just the msrp price with a catchy $1000 rebate. When I get there it was almost $7,000 more and the nerf bars ( running boards) weren’t even on the vehicle. Terrible experience. Felt very mislead by some advertising trickery.
So this past weekend my wife and I stopped by Toyota to get her car serviced. Little did I know we were also going to be purchasing a new car.\n\nWe stopped by the Used car lot to talk with Jon Sciacqua (pronounced Shockwa) to see what trucks he had. We have purchased 3 cars from this location, all through Jon, and we have never left disappointed. \n\nWhen you’re working with Jon you feel like you’re family. He spells things out for you, he makes sure you understand what you’re getting into, and best of all he will not take advantage of you. You know you can trust that he will make sure you get the best deal possible.\n\nThe new management at the dealership has also made things easier by giving transparent prices rather than going through the painful negotiations.\n\nIf you’re in the market for a car, and are thinking Toyota, go to Toyota Walnut Creek, and ask for Jon \”Shockwa\”.
After 20 some years as a loyal customer. I was in shock of how I was treated in my last visit. I took my Highlander for oil change. I was charged $93 for simple oil change. which I think is beyond expensive. at the time of payment and car pick up I was given the keys to my car and was sent to the parking lot to look for my car. never had this before. normally at a time of pick up someone from service desk brings the car to the customer. I had to find my car and remove all their plastic, and paper left in the car before driving away. I guess I am no longer a value customer.
Total bait and switch. Dishonest. Advertising a 2009 Prius at 5900. Found out car was sold over a month ago..but they are keeping the ad up anyway, in order to get people to call so they can upsell them. It would be understandable if they just sold the car, but it was sold early July.. it’s mid August. I hate crooked dealers.. I bought a New Prius up in Roseville.. honest people there.
Update:\nI finally got a call from a manager, he promptly took care of the issues and honored the advertised price. \n\nOld:\nThey had struck listed on Autotrader and CarGurus at $33,537. I thought it was priced well so I went and wanted to buy it. They claimed that’s not the actual price and could not sell it so low. Eventually they said best they could do is $34,531. I asked repeatedly to talk to a manager. I was told managers don’t like being involved with this kind of thing. This is blatant false advertising! Bait and switch! They advertise low to get you in the door then jack up the price!
An individual can either \”make\” an experience remarkable, or make it be more like hugging a cactus. From my experience I had in my lease-return earlier this week, I was happily relieved and surprised! In my mind, I was dreading the experience because I had already played it out in my head: there would be all kinds of paperwork to fill out, and sign, I’d be there for more than an hour, or two, and just be hugging a cactus. I WAS RELIEVED! \n\nThanks to the Sales \u0026 Finance Manager, Chris Jordan, my experience was more like winning the lottery and then riding away on a unicorn ((since they DO exist))! Mr. Jordan was completely put together, stellar communication skills with strong eye contact, and a very engaging attitude. He was thorough, genuinely ethical, and just seemed to honestly care about my needs. As one who worked in the car business at a high-line dealership in the early 2000s, I was already aware of the stereotype people have about auto dealerships and sales reps. — as I was the customer, in this scenario, I held my breath; however, my experience did not reflect the stigma associated with going to a dealership. I sincerely felt valued and well taken care of when it came to making the lease return experience smooth and efficient. I was done with the lease return within 15-minutes. NO COMPLAINTS! \n\nFrom this experience alone, I’d heavily consider leasing another Toyota vehicle in the future from Toyota Walnut Creek.
Very unprofessional comments by the \”Sales Manager\” Mondy Shen. This morning I received a follow-up email regarding my inquiry into purchasing a 2018 Corolla iM, and after responding to confirm the \”Simple Price\” and any incentives or rebates at this time from Mondy he responds by saying the following: Unfortunately, Today, Toyota discontinue incentive on 2018 Corolla iM. You missed it. What a pity! Classless response from a so called \”Manager\”. I expect more class from a \”businessman\” , but I guess most car dealership salesman are just our for the MONEY ! According to his very first email Toyota Walnut Creek’s internet department is committed to doing everything possible to earn your business. I guess that was a total lie. Stay away from this dealership and especially (Mondy Shen). Wish I could give zero or negative stars for this review.
This is an updated version of my original one star review. I did not have a good experience originally while trying to arrange to have my car serviced through the website. Extremely frustrated after numerous attempts online and by phone, I posted a review and was quickly notified by Brad who put me in contact with Larry Crewse, service director. I was given an appointment for car service within 2 hours of my call which in this day and age is unheard of. Also, this was on a Friday afternoon! I was greeted immediately at the service bay by Mr Crewse and a service manager named Mike Morales when I arrived. They took charge of my vehicle and processed me through the rental process explained everything to expect and I was able to quickly return home without issue. The most pleasurable experience I’ve ever had. Thank you Toyota Walnut Creek!!
Came here to check out a used Camry for the wife we’ve seen on their website. Unfortunately the website wasn’t updated and the car was sold!. However, as we were getting ready to head out to our next dealership on the list, Mr. Rob Maggio showed the differences and possibilities of a NEW CAMRY. \n\nWe went from wow to WOWWWW and drove home in a brand new 2018 Camry that we just love. Rob and Ms. Stephanie Badua are \”The Best\”!! As a person who used to sell cars many, many moons ago and have visited numerous new and used car dealerships recently and the past years, this was the first time we have actually had a very, very pleasant experience. They(Rob, Stephanie \u0026 Team) were very professional, knowledgeable, courteous and just straight out awesome!!!\n\nA Tundra is on my list, and you’ll bet I’ll be back here to make the purchase when it’s time! Great dealership, Simple Price-Simple Process. If your looking for your next Toyota vehicle near or far, stop by and check them out. Toyota Walnut Creek and ask for Rob Maggio and Stephanie Badua. YOU WILL BE SO GLAD YOU DID!\n\nThank you again Rob \u0026 Stephanie for all your help, you guys are awesome!\n\nDwayne \u0026 Josette
I am so irate at how Toyota potentially put my life in danger and treated my car when I came in for my 25K maintenance. My maintenance light and tire pressure monitor light was on and I saw that there was a nail in my tire on the front driver side. When I came in for the service, I warned the attendant that my tire pressure monitor light was on and it worried me. He said sure we will check on that for you. I didn’t mention there was a nail there and was trying to test them to see if they will let me know the severity of the situation because this was a free service after all. So I trusted Toyota to do the right thing. I was caught up at work and didn’t realize I forgot to get my car and it was already close to 8pm. Luckily, they were still open so my coworker dropped me off to pick up my car. I didn’t even think to check on the nail because I started my car and the tire pressure monitor light was off so I felt a sense of relief that I can drive my car safely again. So I assumed they might’ve patched it or something. Boy was I WRONG. The tire pressure light came on again a few days later and I checked the tire, guess what, the G** D*** nail was still on there sticking the heck out IN THE SAME POSITION. I’m guessing my tires were not even rotated like they were supposed to!!!!!! I was so upset I didn’t even bother calling Toyota because I didn’t know if I can trust these people again. I have been taking my car to this location to get my maintenance every time it was necessary since I got my brand new car 2 years ago. I started to question if the proper things were done to my car. And it just makes it even worse because I am a woman who knows nothing about cars that trusts the company I got my car from to take care of me! So instead, I went to a local repair shop and they informed me that there was no way they can patch the tire because it would be very dangerous due to the position that the nail was in. So yeah, you can imagine how I felt at that moment, my heart just sank. It was more serious than I thought. So my tire needed to be replaced and I got a brand new one thanks to Aguilar’s in Concord who took care of me. \n\nToyota, I am extremely disappointed at how you put my life in danger. I would’ve at least appreciated it if you let me know I needed my tires changed and not turn off my tire pressure light when everything was NOT fine with my tires. You guys are putting people lives in danger. Had I been driving a little too fast and lost control rather than cautiously, because of that darn nail, who knows where I could’ve ended up. That’s not cool!!! The service department need to treat everyone equally whether it is a free service or not, we are ALL customers who rely on you for the same thing, our SAFETY.
Just got the airbag recall service completed today — very smooth process all around. \nLoved the help this morning from George Smith who helped me out with a rental while I was waiting which was super helpful as I have small kids. \n\nThanks for a job well done!\nEveryone was friendly throughout the process from drop off this morning to pick up this afternoon.
I purchased 2 new vehicles over the last 5 years from this dealer, when it was owned by the Schaefer family. From what i’m told the dealership has sold last year sometime and now has a new management team, and business philosophy.\n\nWas in the market for a new car last week for my daughter who got rear ended by some jerk looking at his phone, her 3 year old corolla was totaled. Seeking a replacement, I got pricing from several local dealers, WC included. They were high, but being the loyal guy i am, I tried to give them a chance to match the other price. They repeatedly said \”we are a no hassle one price store\”. I said i’m not going to pay you 1k more, on a 20k car when i can drive 10 minutes and get the same exact car in Concord. They basically told me the price was the price, take it or leave it.\n\nSo we moved on to looking at Highlanders for my wife, asked to look at some. One of 4 salespersons standing in front of the showroom on the lot literally pointed us towards an offsite lot, said walk 1 block and take a right, the are in the back of the lot, take some pics of the window stickers and we can help you with them when you get back. I guess he didn’t want to get out from under his umbrella and walk in the hot sun on a Sunday morning. Pretty pathetic.\n\nI was very disappointed in this experience, from a dealer we have done purchase and service business with for many years. We will not be giving any more business to Toyota Walnut Creek in the future.
Had my tires replaced and wheel alignment done here. DO NOT go here for your alignment. They literally gave me back my car in a worst condition. The only thing out of alignment was the right rear toe. Not only did they make the right rear toe worst, they didn’t bother putting the other tires in the best specs as recommended. As long as its green (pushing limits to the red out of limit marker on some), they will not even touch it. Take your 100 dollars elsewhere! I’ve called the general manager Colon and left a voicemail with no call back. Same for my service advisor. Sent emails out also with no response. I’ve bought my car here and had it serviced here from 0-80,000 miles or so, and it makes me wonder what else I have overlooked after maintenance has been done. I will be going back to get some resolution on the maintenance done and will update on my findings.\n\nAn update, added 2 stars to my one star. Customer relations followed through with me in order to get the problem resolved but I had already gone to the dealership. The service advisor was also baffled at why my adjustment was off. After all is said and done, they now tell me that it is not adjustable and that the figures from before and after the alignment can vary so that is why it looks like my alignment got worst. Grant it, they tell me this now that I have wasted 5 hours dropping it off, looking for an explanation, and taking the shuttle to and from the dealership. When they could have just returned my phone call. Take it for what it is from my review.
I needed new wiper blade inserts for my 2009 Toyota Prius. Toyota of Walnut Creek does not sell just the rubber inserts, they make you buy a whole new wiper blade assembly for about $30. The parts guy told me they don’t carry the inserts because they have to order 200 at a time.\n\nSo I went to Walnut Creek Honda, and was able to get a replacement rubber insert for $9 that fit the Toyota wiper blade perfectly (he asked me what model and year Honda the blade was from; I had to confess that it was for a Toyota, not a Honda, but he then went looking through his stock and found the right size replacement insert).\n\nThe WC Honda parts guy also told me that Concord Toyota carries wiper blade inserts.
Low Rate Locksmith Walnut creek CA
Us Post Office Walnut creek
United States Postal Service
2070 N Broadway, Walnut Creek, CA 94596
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Listing Title: US Post Office Walnut Creek 94596