Volvo Cars Walnut Creek CA 94597
From the sales person: Jay Hite and the GM; everyone is great! He was personally involved in the transaction from beginning to end. He is very approachable and helpful. I have bought and leased 15 cars in the last 25 years, I have never met a GM who is very down to earth and dedicated to provide this kind of customer satisfaction. \n\nThis is our first Volvo. If the car holds up, there is no question where we will go to get our next Volvo!
***SLEAZY CAR DEALERS TRYING TO ROB YOU***\n\nThis dealership is sadly one of the many who fulfill the ugliest stereotypes about car dealers. \n\nI’m an informed buyer (as everyone should try tyo be) so I went into the process knowing the NADA and KBB values of the used car I was looking to buy. First, I called and spoke to a sleazy agent named Alex. I told him that the used car on their website was listed for $6k more than the NADA value of the car. He insisted that couldn’t be right because they \”always have fair market value cars\”. It’s so frustrating when you can read through the phony lines that pushy salesmen rehearse. Because he insisted that the price would be corrected (even though he had no idea what he was talking about), I came in with my son to test drive the vehicle. \n\nWhen I got there, the same sleazy salesmen told me that they were actually trying to sell the car I wanted for SIX THOUSAND DOLLARS MORE THAN BLUE BOOK VALUE!! I explained how absurd this was to him. I explained what an anomaly it is even in the used car industry. They didn’t care. When I showed him the NADA blue book values, he tried to tell me that they go by KBB blue book, clearly having zero idea that Kelley Blue Book values are always even lower than NADA (National Automobile Dealers Association). He didn’t even know that much, yet he was actually trying to convince me in the sleaziest way that I should pay this absurd amount more than the vehicle is worth. It’s so disgusting the way idiotic car dealers talk to you like they’re smarter and know more than you. How do they not realize that used car salesman is not a career for the intellectually inclined???\n\nAdvice to ALL car buyers: lookup NADA and KBB blue book values of the vehicle you’re buying and don’t pay a penny more! And STAY AWAY FROM THESE CLICHE SLEAZY CAR DEALERS WHO ARE TRYING TO MAKE THOUSANDS UPON THOUSANDS OF DOLLARS OFF UNKNOWING BUYERS!!!\n\n**UPDATE – If you need any evidence of just how sleazy this dealership is, just look at the response the sales manager wrote to my review. He actually tried to justify his attempt to sell a car for SIX THOUSAND DOLLARS MORE THAN IT’S WORTH because there are no other identical vehicles with the same mileage currently in the area. That’s like saying that because there are no coffee beans in Walnut Creek today, I’m going to charge $60 for a coffee, regardless of the value of coffee which is internationally traded and regulated. The vehicle is worth $22k with its mileage (as factored by NADA). These sleazy crooks are trying to sell it for $28k+. I called Volvo corporate this morning because I knew this predatory pricing practice was a violation of fair pricing protocols they have in place. The man I spoke with told me that if the vehicle in question had been a Volvo, this practice would definitely put this dealership’s franchise license up for review. But because the vehicle is a Lexus trade-in, its sale exists outside the structures of the franchise contract. But THAT is how gross these people are…they’re maneuvering around fair market practices to exploit unknowing buyers. DISGUSTING.
Poor phone manners by Service Scheduling. I cannot believe they have 4 Stars. Kept trying to hang up on me when I had questions. Also never called me when I went on line to request an appointment. Their advertisement on TV is misleading when it comes to service . This is the second time I experienced this with this Dealership. Therefore , I prefer a true luxury service I get from Mercedes and Lexus where I take my other cars . I do not consider Volvo a luxury brand . Too bad the Volvo of Pleasanton closed and now we are stuck with this location. Unfortunately, I still own a Volvo and have to go in for service
This is a review a long time in the making. I owe Volvo Cars Walnut Creek and, in particular Alan Pierce an apology for how long its taken me to write a review for them and their great customer service.\n\nI always feel like I can trust Alan Pierce and the crew at Volvo Walnut Creek. Alan has always taken great care to look after us, knows safety is a huge factor in our purchase, and has always taken care to explain things to me but more importantly – to listen to me; my concerns, and to help me plan out the long term care plans for my vehicle with me knowing some items are financial burdens.\n\nCustomer pick ups, drop offs, loaner or free rentals for customers is a huge convenience and makes maintenance time easy to deal with. \n\nThank you Volvo Cars Walnut Creek… kudos to the old and new management.
Volvo Cars Walnut Creek — they know what service is! They are courteous, professional and pleasant. I have been coming to this location since 2004 when it was Lawrence Volvo and will continue to bring my Volvo for service. All my experiences with the Service Advisors have been positive (Alan Pierce, Paolo Fiorenza, and Chip Young). They continue to strive to provide the best care and service. I appreciate them washing and vacuming the car too. Thank you!
Just stopped in for a quick service need– had a wonderful experience. Fast, friendly… thank you!! \n\nThought I would update my review to say that these wonderful people did everything they could to rescue my wedding ring! It fell down the vents of the car and required hours of searching, but they located it! Such honest and wonderful work–thank you!!
I called in for a checkup on my Volvo XC 90 which was still under factory warranty and when I called for the first time they said they didn’t have my appointments for that week and only have appointments for next week and I couldn’t decide if I should wait for a week and called back within 5 mins for an appointment for next week, the question I was asked was if I bought the vehicle at their showroom, to which I said I didn’t and they they said that the next available appointment is after 4 weeks. What has transpired in 2 mins that pushed this appointment time frame to 4 weeks from next week? Will you be servicing the vehicles that are bought only at your dealership ? Is that how it works ? I really hope Volvo takes this feedback seriously. This is absolutely ridiculous.
A \”BIG\” Thank you to Alex and crew!\nWe had a great experience with the entire team!\nThe attention and service we received was amazing! They were all so accommodating to my husband, myself and my two young boys! \nAlex added a special flare of energy making the process a fun one! The staff at Walnut Creek Volvo made us feel comfortable and very welcomed! Thank you to all!!\nYeah to me… \”Momma got a new car!!\”
I looked for a vehicle in autotrader and went to check it out. This is a small dealer, and my experience has been the best.\nI have bought 6 cars during my life, and the whole process was very smooth. There is not pressure at all. Greg the sales consultant is professional and chilled. He makes you feel at ease. He and his manager don’t pressure you at all. They work with you and their banks to get you approved.\nOnce approved, it comes the time to meet the Finance manager. In my case it was Bruce. This is the first time that I was not offered either an extended warranty, gap insurance or any other unnecessary thing. \nIf I need a car in the future, I will definitely check here first.
They ruined my brand new XC 90. \nI purchased an OSD from them, it went fine, but some months later I noticed streaking on all my windows when damp or cold. You could hardly see out of them when driving in the snow. I had them apply a protective coating on the car before I picked it up. I went back to explain the problem. They said contaminated washer fluid caused the problem because I did not use the Volvo washer fluid. No help from them or Volvo. I tried to explain the issue again, if it was washer fluid, how come all the streaks are vertical,up and down, not horizontal as washer fluid would move across the windows. I asked them how come there is nothing on the sun roof? They couldn’t answer or explain why. How come there are no streaks under the rear window sticker I had pulled off when I picked up the car, after they had applied the protective coating. If it was washer fluid wouldn’t there be streaking there too? They screwed up applying the protective coating that ran down all my windows. They said they would try to clean the windows at a cost. \nStay away from them! They don’t care about you or have any accountability. Next step is filling a complaint with the BBB!
I finally got down to having purchased my CPO Volvo XC60 today and had a great experience with our salesperson Ryan. He held my hand throughout the process and was very patient and showed me a number of cars before I made a decision. We felt zero pressure from him which made us feel relaxed and comfortable throughout the entire process. The manager Steve also is nice and treats you with respect. As if you’re buying from a friend. I haven’t really considered Volvo as a premium brand but the level they’ve provided me outruns the rest. Thanks!
My sales guy Greg treated me like a buyer, even though I walked in the door looking like I needed spare change. Greg took his time to show me all of the fantastic features that make Volvo a Volvo. Afterwards, it was obvious to me the only car I should even be considering was a Volvo. I am very happy with the car/2018 S90 T5. This car is absolutely amazing, and for only a few dollars more than a loaded Honda Accord. My mind is still blown. Some features are not even available from Honda/Acura.
I reached out to sales professional William M. here after 3 dealerships here in Central NJ and Manhattan didn’t have an answer to my asking how I could place an OSD (Overseas Delivery) order for September delivery thus many technical things about order flow, allocations, factory availabilities, and other details that really only a dealership experienced in either OSD or high levels of customer service could answer. This dealership is just that, and although another NJ dealership was able to place my order this past weekend, I must commend William M. on his professionalism who has justly earned wide praise in many online discussions about OSD not just locally but nationwide including from NJ buyers. His reputation for hard work, thorough honest answers, and being a true sales professional shows in every email, reply, and answer. The insistence on credibility and integrity makes all the difference and had that 4th NJ dealership not replied, I’d literally placed my order with William. I know others will see the same and hope you go to Volvo Walnut Creek for a low stress, honest buying experience.
My experience was fantastic! The Walnut Creek Volvo team are committed to providing excellent customer service and are truly a joy to work with!\n\nI am a proud owner of a 2011 Volvo c30 (T5 – manual 6-speed transmission) it is my first Volvo, my dream car, I purchased it new, as a custom order, and saved for years to buy it. So naturally, I’m diligent about its care and maintenance; and it’s important to me to feel comfortable with a service team that I can trust. \n\nAlthough I am a new customer to the Walnut Creek Volvo location,\nI have been a customer of Grant Bos since 2011 (Service Production Manager). I trust Grant’s commitment to excellence and his integrity, as well as, his authentic and genuine kindness. So, when he transferred to Walnut Creek, I followed. Although it is a longer commute than the previous Volvo location, receiving exceptional customer service is far more important to me than mileage.\n\nBelow are a few of the highlights to describe the excellent customer service I received before, during and after my service. \n\nBefore my service appointment:\nI received a personal phone call from Paolo (Service Advisor) to not only confirm my upcoming service appointment but also took the time to review the services included in my VIP extended warranty, as well as, discussed and noted a concern about a safety and performance issue I was experiencing with my car.\n\nThe day of my Appointment:\nWow! The team environment was buzzing with upbeat energy – it was clear that the team enjoyed working together! When I arrived, I was greeted by Lisa and Joanna (Reception), I met with Grant and Alan to review my service (Service Production Manager and Service Advisor). Alan then introduced me to several members of the team, including Casey (General Manager), William, Alex and Bruce (Sales Team), and Paolo (Service Advisor, mentioned above) who drove me to pick up my rental car. \n\nAfter my service appointment:\nMy car was serviced the same day. When I returned, I met with Alan and Grant to review the maintenance report, as well as, the follow-up needed to diagnose and resolve the safety concern issue. \n\nI absolutely love the team! It’s clear that they truly enjoy working together and genuinely care about their customers.
They called me back after I inquired about a certain car online (XC90). They asked if I wanted to make an appointment… I did and we set a time, they even call back to confirm, feeling pretty good. The dealership is a bit of a drive from me so I took the afternoon off from work thinking I would be buying this car. \n\nI arrived, midday on Monday, its dead and yet, no one knew I was coming…they have no record of me. I told them the car I was interested in. 20 mins later they pull up the wrong car? I get on my phone and go to their website and pull the stock number for them because they can’t find the car I’m describing in their stock? This also takes 15 min, then another 20+ min later they come back and tell me the car is a loaner… it’s not there… do I want to look at another car? \n\nWell…. \”no!\” my trust level is in the negative right now BUT \”why was this listed this vehicle on your site as a new car with under 100 miles if it ‘s a loaner\” \n\non the plus side.. I did get 3 free waters. \n\nI understand in any system that something can go wrong but when everything goes wrong? It cost me my day and the evidence points to a terrible run dealer. I would suggest visiting another dealer and avoid them at all cost.
I bought my 3rd Volvo from Volvo Cars of Walnut Creek today. I can’t say enough about the fabulous customer service I received, starting with the Sales Associate, Tori Caria. She is very knowledgeable and easy to work with. She gave me all the information I needed to make a good decision without the pressure one often receives at other dealerships. After the first visit I left without buying so I could do the research I needed to do in order to select the right car and trim level and investigate pricing elsewhere. Tori followed up and we \”tweaked\” the deal so that it was the best I could find.\n\nI went back and met the General Sales Manager, Bruce Mah, who made certain I was pleased with the car. Since it was a gently used car he told me the history of the car and the previous owner. \n\nLastly, I’d like to point out that Walnut Creek Volvo has the best Service Advisors in the business. Chip Young, Alan Pierce, and Pablo Fiorenza are all personable, extremely knowledgeable, and dedicated to making their customers happy. The technicians do a great job and have always completed repairs and maintenance accurately and on time.
Low Rate Locksmith Walnut creek CA
1100 Lincoln Ave #23
Walnut Creek, CA 94596
Head west on Lincoln Ave toward Mt Pisgah Rd
Turn right onto N Main St
Pass by Walnut Creek Ford (on the right in 0.2 mi)
Destination will be on the left
Volvo Cars Walnut Creek
2791 N Main St, Walnut Creek, CA 94597
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Listing Title: Volvo Cars Walnut Creek CA 94597