Calidad Motors in Concord, CA treats the needs of each individual customer with paramount concern. We know that you have high expectations, and as a car dealer we enjoy the challenge of meeting and exceeding those standards each and every time. Allow us to demonstrate our commitment to excellence!
Our experienced sales staff is eager to share its knowledge and enthusiasm with you. We encourage you to browse our online inventory, now featuring 360° interior photography, schedule a test drive and investigate financing options. You can also request more information about a vehicle using our online form or by calling 888-821-3929
Mon 10:00 am – 7:00 pm
Tue 10:00 am – 7:00 pm
Wed 10:00 am – 7:00 pm
Thu 10:00 am – 7:00 pm
Fri 10:00 am – 7:00 pm
Sat 10:00 am – 7:00 pm
Sun 11:00 am – 5:00 pm
Accepts Credit Cards: Yes
If you are looking for a good, reliable, affordable (but still very nice) car, then you need to talk to Rob at Calidad Motors. Rob is very helpful, but not high pressure. He was very cooperative with my mechanic, allowing him to thoroughly check out the car. His pricing was very fair and he was very honest about the car. If you want a used car you can be proud of and want to
You will find a great car here for an affordable price. We bought our BMW here for a way below kelly blue book price! Rob is not your typical car dealer and won’t pressure you into anything. He genuinely cares about you geting a car that you will love. He even called us a few weeks after we’d purchased the car to make sure it was running well and see if we were happy with it. Which is how you run a good business and keep customers coming back! I will be back when I decide to trade in my other family car. Thanks Rob!
I first heard about Calidad Motors through an ad while car searching online. They had the car I wanted at a great price and sent an e-mail to Rickey, one of their salesman on staff. He responded almost immediately and informed me that the car was still for sale. However, within the week of preparing to head to the dealer the car was sold. Rickey was gracious enough to let me know that if they ever got the same car in, he would inform me right away. And he did.
A few weeks later, Calidad found the same car that I had hoped to purchase. As soon as they informed me, Rickey kept in contact with me for a week before I actually came to test drive the car. In the process, I also met Rob, who went through a great deal just to give me the car that I wanted at an good price with affordable payments. The staff understood my family’s financial concerns, took it to heart, and got us a deal we simply could not refuse. I’ve worked with several used dealers in the past and none of them have given me the respect, courteousness, and satisfaction that Calidad has. I commend their honest efforts in helping me purchase my car and definitely recommend them to anyone in the search for a used car. Rob and his staff have certainly been a pleasure to work with. Thanks Calidad Motors.
This place deserves less than 1 star! I feel cheated and taken advantage of. I was a trusting customer and should not have trusted these people!
Eli and Rob Salam (owner) from Calidad Motors sold us a car that we regret purchasing. Within 24 hours we discovered that the car had major work done due to a prior accident; therefore, I immediately reached out to Calidad Motors. After almost one week of e-mails back and forth, they do not want to make it right by taking the car back! I’m now thinking of hiring a lawyer to resolve the issue.
Eli (the sales manager) and the rest of the dealership have not denied that they knew about the prior accident (we asked them multiple times if the car was in a prior accident). In fact, the CarFax report indicates a major accident. We trusted them to disclose this information to us when we asked. I can’t imagine that they didn’t know given that the information is public and was easy for me to find.
Instead, after we complained they merely quoted a sign that they claim was hung at the dealership proclaiming that customers have a right to inspect the vehicle. Although we did not see this sign and did not know we had such a right, i did ask them to inspect the car at the time of purchase and they never directed me to the sign or inform me of such a right. I’m of the opinion that if you’re in the business of selling goods, especially used cars, then you know everything about that good to determine its value.
In general, dealers do not have a right to misrepresent a car even if customers do not do a prior inspections. Such notices only allow customers to conduct a prior inspection, not obligate them. This does not absolve the dealership from being truthful especially when they know of a defect.
As a consumer, perhaps i’m also expected to check if a car or any car on a dealer’s lot has been a part of a theft or a crime? Maybe I should also check if this dealership’s licenses are current and updated? Or, if they are violating any other laws or regulations?
I wouldn’t give these Lebanese shysters the sweat off my n— these guys are all about ripping people off for their hard earned money. Yeah that’s right come to America and rip off the stupid Americans. Well guess what we are not as stupid as they think. we have yelp and hopefully people will read this and make enough sense out of it to stay clear of these smooth talking well dressed rip off artists..
Being a car sales person years back I can tell you that absolutely nothing was done in compliance with California Dept. Of Motor. Vehicles codes. Honestly I very seriously doubt that a proper vehicle safety check is ever conducted on any vehicles sold by the we know more about Benz’s BMWs than anyone around scam boys.
These guys took the factory wheels off the 650i I purchased and put after market bent ones on the car. when I asked to see the original wheels the younger associate showed me the ones that were taken off. One had a bad gouge in it and one did not match. later when I approached the older owner of this family owned rip off dealership he said the kid knew nothing about what he was talking about and that the wheels that were on the car came with that vehicle when they purchased it and refused to get me either new wheels from BMW or a set of wheels that weren’t bent. then there were the 4 tires which were badly out of round which they also refused to replace not to mention treads that were showing through which made for a very dangerous situation. these are things that are supposed to be taken care by law before the vehicle hits the road.
Their answer to the faulty treads was sending the vehicle to their mechanic who said the tires had enough tread to comply. tread yes but what about the fact that these tires were ready to burst. their answer ” not our problem” and then they insulted me by offering to give me a hundred dollars. I that isn’t admitting to guilt Then I don’t know what is.
So now that you all are aware of this problem let me tell you about the brakes. the vacuum valve to the booster was leaking oil so two days of fighting back and forth before they finally paid to have it replaced and after offering to pay various amounts other than the replacement cost. and the fact that I threatened to go to Berkley to DMV investigations on Shattuck Ave. that problem was resolved. two days later I was told that my mechanic was an idiot for replacing the valve at a cost of 900 dollars and that their mechanic could have just replaced the seal for much less in a part that BMW doesn’t sell a seal for because its not non replaceable. Wow so you would risk my life for a few hundred dollars less kind of like the radiator hose that was taped. And painted over.
bottom line here these guys should not be allowed to sell another car in this great state of ours. their attitude is one of not caring and having a great disregard for human like and eventually they will and I say this with fear in my heart get someone or many someone’s killed and this scares the crap out of me. all this so they can be here in this great country of ours eat well dress well live well at our expense risking our lives.
bet they don’t ride their family’s on faulty tires and brakes. yet they risk the lives of ours on the piece of crap cars they sell to us.
their safety inspection is a half hour long being a prior car sales person I know for a fact that at minimal at least an hours time should be taken or an hour and a half
For all my Latino friends I will be posting this in Spanish as well and any other language I can translate into except Lebanese.
My contact info is firstname.lastname@example.org I can help you with any DMV issues concerning safety that you might have so we can put these guys were they belong either behind bars or out of business.
thanks for reading and remember to buy from repute table dealers you will pay less and come out ahead risk wise. my next stop from here now that my car is fixed and I do love it is DMV.
I can’t tell you how much it pains me to write this review. My family and I have been loyal customers of Toyota of Walnut Creek for decades. However, after my latest encounter with them, we will no longer be using them as our new car dealer, or for Toyota service.\n\nWe leased our 2015 Toyota Camry XSE from TWC and never missed a service during it’s three years with us. As decision time is approaching on what we want to do at lease end, we had the car checked out by the service department. They informed us that the tires, Bridgestone Turanzas, had no usable tread on them whatsoever. Having leased many cars in the past, we have NEVER EVEN COME CLOSE to wearing out tires prior to lease end, so I never really paid any attention to them. The tires only had $36K on them. \n\nThe service adviser informed me that replacement would cost over $1000. When I asked what the tread ware warranty was on them, he informed me there was no warranty. Really? Toyota puts $200+ tires on a $35K vehicle and they have no warranty at all? What kind of junk are they putting on their cars? At this point, I had no choice but to replace the tires, as I would be dinged for them at lease end, if they made it that far! \n\nThe service adviser told me she would need to speak with her manager to see how they could help me. As we were talking, the manager walked by no less than three times, ignoring my advisers calls for assistance. She finally walked into his office and caught him there. When she returned, she told me he was too busy to speak with me and gave me his card. Getting annoyed at this point, I told her to inform him that I was the customer and that he needed to come out and address this face to face. Me calling him later was not an option! She did so, and returned saying he was doing payroll and would not come out to meet with me. Excuse me, but without the customer, there would be no payroll. \n\nAt that time, I went on to the service floor and, after waiting at the counter (ignored by several people), finally spoke with the General Sales Manager. I explained the problem and informed him that if Toyota would not do anything about this, I would go out and buy the cheapest pieces of junk tires I could find and put them on before turning the car in. He was very courteous, in a Salesman kind of way. He examined my tires and agreed that they were shot. He went back and spoke with the Service Manager, apparently getting the same result that I did. Returning, he apologized for the troubles I was having with the Service Manager and referred me to the Toyota Experience Center phone line. He also told me that the dealership had recently changed ownership and that they certainly didn’t want to treat loyal customers this way. He informed me of the process for putting in a claim, to include that it would probably be a week or so before I received an answer.\n\nI went home and immediately contacted the number. The representative was very courteous and took my claim information. She also informed me that the dealership had three days to respond and that I could expect an answer in approximately a week. Within two hours I received a call offering to provide a \”Customer Loyalty Reimbursement\” for $750 to partially cover new tires. This was good on Toyota’s part. But it also left me with the impression that they had heard this complaint before, as the dealership didn’t even have time to respond to any supposed request for input. After disconnecting, I got on TWC’s website an ordered new tires. I was able to find a tire that fit my car for $785 out the door. This turned out to be only a $35 loss on my part, but the tires are not the best! I also had to front the money and submit paperwork for reimbursement. I made an appointment for installation three days later.\n\nWhen I arrived for my appointment, which was made for 7 am so we could get in and out, the service department had no record of my order and, consequently, never ordered my tires. I was told the tires would be in at noon. Around noon, we received a call that the tires would be in late and wouldn’t be done until after 5 pm. While they did provide me with a rental car at no cost, the day was pretty much shot waiting for the job to be completed. This is obviously not the same dealership since they changed ownership! Also see:https://www.yelp.com/biz/toyota-walnut-creek-walnut-creek-5?osq=toyota+of+walnut+creek. They have a 2 rating there!\n\nWe still haven’t determined whether we are going to buy the car outright, get a new lease, or just turn it in all together and go a different direction. However, with this experience, combined with the sub-par materials Toyota is putting on their vehicles nowadays (we had other issues with pieces falling apart during this lease), we are leaning toward the latter. Either way, we will NOT be doing business with TWC again! \n\nAgain, this is not an enjoyable review, as we’ve been loyal customers for many years!
I am not the type of person to spend time reviewing businesses as I don’t have the spare time (3 young children and a life) and honestly I am not really interested in sharing my everyday day exchanges with businesses. I own a business so I understand that sometimes things go great and sometimes things are meh and we all move on. That is life. Unfortunately, this review has been a long time coming from other experiences and my experience yesterday was so bad that I can’t let it pass. \n I set up an 9am appointment with the service dept. to do regular maintenance on a 2011 Sequoia and rotate the tires. I also asked them to look into a seatbelt that doesn’t latch and a headrest that isn’t working correctly. When I bought the vehicle from Toyota Walnut Creek they sold me, at a premium, an aftermarket warranty that covers most everything except trim pieces. So seatbelt and headrest (both safety issues) should be covered. \n My wife was kind enough to drop it off for me with strict instructions not to deviate from what I had already discussed with Toyota service dept. and to give them my phone number (which they already have) in the event they have questions. My wife did exactly what I asked as I saw her right before she went to work after dropping off the car. Come 12:30 yesterday I hadn’t heard anything from Toyota Walnut Creek so I call the Service dept. and talk to an advisor for 10+ minutes who decides she \”can’t find my car so it must not be here\”. I give her my name, my wife’s name, my phone numbers, my wife’s phone numbers, etc and she still can’t find it. I tell her it is very frustrating to be told you can’t locate a car that was dropped off less than 4 hours ago and she say’s \”yeah it probably is\” and offers no solutions. So I drive down to Toyota Service dept. so I can the point the car out to them and am met by the advisor who met with my wife that morning. He looks at me and tells me he has been leaving messages on my wife’s phone all morning (not even sure where he got it). I asked him why he hasn’t been calling my number and he just shrugs. I also asked him why they couldn’t find my car and he says \”yeah, I heard that whole conversation\” but once again is completely apathetic. So he heard the whole conversation but couldn’t speak up to the other advisor I was talking to and tell her where the car was at? Unbelievable. \n I wish that was the end. I keep my composure, and ask where the vehicle is at in the process of maintenance and the items that need to be fixed. The advisor tells me that they didn’t do the service at all because he wasn’t sure what needed to be done. I tell him I scheduled a basic service and a rotation, my wife that morning told him it needed an basic service and he looks at me with a puzzling look and asks what is a basic service.? I explain it needs an oil change, filters, and a rotation. He explains that will cost $160. Then he explains to me that the warranty might cover the repair to the seatbelt and the headrest but that he will need to charge me $190 to look at the items and that he is giving me a great deal at that price. So they want me to pay them to look into whether or not the warranty I paid them handsomely for already will cover the costs? It went on further but in the end I asked for the vehicle back and left. \n I took the vehicle to Big O today and they are doing a Basic service (their advisor knew what this meant) and a rotation for $41.32 and will have it back to me in 2 hours. That is service at a fair price. Not sure whats going on at Toyota Walnut Creek Service Department but it’s not good in my opinion.
Drove almost an hour and a half to find out I was mislead by an ad they had on their website. They have an ad for a nice all black 2018 4 Runner lifted with some big tires. What they didn’t list was the actual price of the vehicle with all the options. Instead it was just the msrp price with a catchy $1000 rebate. When I get there it was almost $7,000 more and the nerf bars ( running boards) weren’t even on the vehicle. Terrible experience. Felt very mislead by some advertising trickery.
So this past weekend my wife and I stopped by Toyota to get her car serviced. Little did I know we were also going to be purchasing a new car.\n\nWe stopped by the Used car lot to talk with Jon Sciacqua (pronounced Shockwa) to see what trucks he had. We have purchased 3 cars from this location, all through Jon, and we have never left disappointed. \n\nWhen you’re working with Jon you feel like you’re family. He spells things out for you, he makes sure you understand what you’re getting into, and best of all he will not take advantage of you. You know you can trust that he will make sure you get the best deal possible.\n\nThe new management at the dealership has also made things easier by giving transparent prices rather than going through the painful negotiations.\n\nIf you’re in the market for a car, and are thinking Toyota, go to Toyota Walnut Creek, and ask for Jon \”Shockwa\”.
After 20 some years as a loyal customer. I was in shock of how I was treated in my last visit. I took my Highlander for oil change. I was charged $93 for simple oil change. which I think is beyond expensive. at the time of payment and car pick up I was given the keys to my car and was sent to the parking lot to look for my car. never had this before. normally at a time of pick up someone from service desk brings the car to the customer. I had to find my car and remove all their plastic, and paper left in the car before driving away. I guess I am no longer a value customer.
Total bait and switch. Dishonest. Advertising a 2009 Prius at 5900. Found out car was sold over a month ago..but they are keeping the ad up anyway, in order to get people to call so they can upsell them. It would be understandable if they just sold the car, but it was sold early July.. it’s mid August. I hate crooked dealers.. I bought a New Prius up in Roseville.. honest people there.
Update:\nI finally got a call from a manager, he promptly took care of the issues and honored the advertised price. \n\nOld:\nThey had struck listed on Autotrader and CarGurus at $33,537. I thought it was priced well so I went and wanted to buy it. They claimed that’s not the actual price and could not sell it so low. Eventually they said best they could do is $34,531. I asked repeatedly to talk to a manager. I was told managers don’t like being involved with this kind of thing. This is blatant false advertising! Bait and switch! They advertise low to get you in the door then jack up the price!
Low Rate Locksmith Walnut creek CA
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Toyota Walnut Creek
2100 N Broadway, Walnut Creek, CA 94596
Head south on N Broadway toward Central Rd
Turn left onto Lincoln Ave
Destination will be on the left
1100 Lincoln Ave #23
Walnut Creek, CA 94596
Buyer beware. As you should with any used car, get these checked out by a mechanic before buying. Tried to sell me a 16 year old car for $7600 – turned out it needed over $3500 worth of work JUST to get it road worthy. They knew about the problems and tried to hide them by steam cleaning major engine head leaks. Owner was great but his son was a little disrespectful looking at his phone while talking with me.
Terrific family-owned car dealer if you want to find used cars for a reasonable price. I was shopping for a Honda Accord, they had three!! They also have a lot of BMW’s and they also had several Honda Civics and even a CR-V. More Hondas than other dealerships with the exception of an actual Honda dealer’s used lot. \n\nThey are located in Pleasant Hill not too far off the highway in a quiet neighborhood. Their website is very clear and has all the info and photos you would need. I checked online through Craigslist to compare and their prices were the best. Plus their models had less mileage. We test drove two and chose the one we had based on color and the exterior condition was slightly better on one of them. \n\nThey offered extended warranties and gap coverage and I liked that they weren’t pushy about it.\n\nWe went on a Saturday and Sunday and they weren’t too busy. I would imagine some weekends you may have to get someone’s attention, but only if crowded. \n\nIf you want a more casual, less corporate experience this might be your place!
I had bought a 2006 GTO from here a few months ago. I talked to one of the owners name Subhan first impression was very kind gentleman and he knew what he was talking about when it came to cars. So I stop by to look at the vehicle perfect condition very low miles and took it on a test run without him knowing if I was interested in it yet. Fell in love with the car when I first took it for a drive. I didn’t have the funds at the moment but he put it on hold for me for 1 week with out a down payment which no other dealership would do for anybody in most cases. Came back on the day I agreed to purchase the vehicle and took it home that day . I have had the vehicle for eight months now and not a single problem with it and he had told me if there was any problems with it at all to bring it back . Super satisfied with this vehicle and would definitely recommend to anybody.
Hello Yelp Users, \n\nI purchased my beautiful 2004 BMW M3 from Walnut Creek Auto Sales. I loved their customer service from start to finish! Aman which is the owner answered all of my questions, showed me the car fax, was very honest, and kept his promise! I am very happy with my vehicle I purchased from Walnut Creek Auto Sales!
Came here to look at a VW Golf I had my eye on after having just had my recently-purchased (from another place) used Golf totaled just 3 weeks after buying (super sad face!). Needless to say, I was not excited about going through the whole process of buying a used car again. But I was so in love with the previously purchased one, my heart was intent on getting the same one back, so onwards I marched toward my second time attempting to buy a used VW Golf.\nThe first time I was there, the experience was quite pleasant- I experienced no pressure and didn’t get the feeling that if I left I would be missing out on anything. I came back a second time to take it to a mechanic to get a pre-purchase screen, as there was little information on the car itself ( no records of service to speak of, and the ‘service now’ consul light was going on ) . I got a decent report from the mechanics , with a couple potentially-costly things to look out for (one of them being VW’s recommended 40,000 mile tune-up, which appeared to not have been done). When I presented this to Aman on the phone- his solution was to take it to his mechanic to do that work. So- while I’m pretty sure he did all the things (and showed me the report/invoice to prove it)- I was a little leery about not knowing who this mechanic was or what he actually did since I had no say in it. This was of course all done in a reaction to me trying to gain some leverage in bringing the price down.\nI went back for the third and final time, and didn’t get much of a deal past what they were offering the car at- however I think I paid what it was worth more or less and drove away a very happy camper indeed– reunited once again with my newly beloved Golf! \nAman was super nice and pleasant to deal with and once the deal was done the whole process was extremely smooth. I would definitely recommend these people for your used-car shopping!
I bought a used Chevrolet Volt from Subhan in Sept. 2016, and I have not had any issues with the car at all. It runs like a dream!! I had the best experience working with Subhan and a few of the other representatives at this site. I really do not like the long pushy salesman experience that most dealerships put you through, but not here!! Actually, it is quite the opposite, they give you plenty of time to test drive all the vehicles you want to consider, take your time to decide, and when you do purchase they make the experience very quick and painless. I bought my car in 30 minutes!! I loved the choices they gave me in protection, and they made sure the car was in tip top condition before I drove it home! I will buy from them for sure next time I need a car, and I recommend them all over town!! Fantastic agency!!!
My fianc\u00e9e and I had to get a new car unexpectedly. The people here were amazing, it was our first car purchase and they walked us through every step. Any questions we had were answered without hesitation and elaborated further. They helped us choose an amazing car. I was so happy with this place and I will be going back when we need another car.
Low Rate Locksmith Walnut creek CA
Walnut Creek Auto Sale
181 Mayhew Way suite b, Walnut Creek, CA 94597
Head east on Mayhew Way toward Iron Horse Regional Trail
Turn right onto Bancroft Rd
Turn right onto Ygnacio Valley Rd
Use the left 2 lanes to turn left onto Civic Dr
Use the left 2 lanes to turn left onto N Broadway
Turn left onto Lincoln Ave
Destination will be on the left
1100 Lincoln Ave #23
Walnut Creek, CA 94596
Not enough words to thank Paul, Who made my wife’s birthday so special. I called him 2 weeks ago and ask for Lexus RX450h in stock for my wife and told him it is a surprise for her.He tried his best and found me one we wanted with no haggling on the price.Actually he gave me the best deal I could found out there.He called me day before her birthday to sign all the paperwork and decorated the car with a big bow and told me to bring her in on her birthday to pick up the car. My wife was very happy to see her dream car on her special day. Paul even volunteer to drop my other car home So we can ride in the new car for her birthday. What a classy young man he is. I will be buying my next car from him from now on. Once again thank you for all you did to make her happier on her birthday.
I bought a AUDI from B\u0026X Motors. The guy who sold me the AUDI, Chris, was a nice guy. \n\nHe repaired the front bumper for me, because he thought that was his responsibility, which didn’t show up on the post very first time. Also the air bag light was fixed at the time I got my car. Even it took a bit while, but it’s fair enough for me. \n\nCar was nice, but some small parts needs to take care of by my own, which I might also ask Chris do it for me. \n\nGuys who wants to buy cars from B\u0026X Motors, you can really trust Chris.
I bought a 2006 Mini Cooper S from B \u0026 X Motors back in September of 2009. The car was technically \”previously owned\” but it was in such perfect shape that when I brought it home everyone who saw it didn’t believe it. It came with a TON of extras (H\u0026K speakers, Pan. roof, etc.) and Chris, the dealer, was extremely helpful and just as nice as could be. It took me quite a while to procure my auto loan but he was very patient and did absolutely as much as he could to guide me through the process. I have had no problems with my car at all and to top it all off I got it for an amazing price! I am so happy with the quality of B and M Motors that I will definitely be returning here for my next car (which won’t be for quite a few years because my Mini is AWESOME!)\n\nHighly Recommend!
My experience with B\u0026X Motors has been nothing short of excellent. I have purchased several great cars from Paul and I have also referred my friends and family to B\u0026X Motors. By far the best customer service around! It’s always very easy and straight forward. If you are looking for a car look no further, B\u0026X Motors is the best little dealership around.\n–Michelle
Low Rate Locksmith Walnut creek CA
1100 Lincoln Ave #23
Walnut Creek, CA 94596
Head west on Lincoln Ave toward Mt Pisgah Rd
Turn right onto N Broadway
Use the right 2 lanes to turn right onto Civic Dr
Turn left onto Parkside Dr
Turn right onto N Main St
Turn right onto San Luis Rd
Destination will be on the right
B & X Motors
1481 SOS Dr # A, Walnut Creek, CA 94597
We were shopping RX-350 Lexus online from our central California home. After looking at 100’s of vehicles, dealers, and ads, I noticed Cost Less. We were a bit hesitant to shop a secondary, non-franchise Dealership, but Cost Less had enough good reviews to make us interested in the vehicle which meant a 160 mile drive each way.
After several delays because it would require an entire day to drive, do the docs, drive home, we made the trip, found the place, and the car.
After an inspection and test drive came the dreaded negotiations, but Bob the owner gave us a great price right up front, and was a very good man to work with! No cigar smoke filled office, no foul language, no shady angles, we were surprised and comfortable with the whole process.
The car is awesome and I would recommend Cost Less and Bob Scott to purchase from. We even liked the family-style manner, met Bill the assistant, and had a lot of commonality in sports and interest his office decor. A great experience overall.
I was looking for a vehicle at the time. Found them through searching on cargurus.com. Came across this midnight blue Lincoln Navigator, 2007 model that really appealed to me. I filled out an online application for financing. Because of my situation with a previous car that got into a wreck and whose credit score was driven down because of it, Bill and Bob were still able to get me approved, and got me in this vehicle.
I have never met two really chill and cool guys, and their dog is really chill too, Lilly.
I live in Alameda, and without traffic, literally was 2 hrs away. It was definitely worth the trip. I was able to correspond over the phone and send over all the details. All they needed from me was a down payment and a few signatures. I literally just did a test drive and signed a few documents, and boom, was out of there.
Please do business with them. Looking forward to buying more vehicles from you guys in the future.
My wife and I had a great experience with Bobby. We were looking for a used truck and found the perfect one for us! The price was more than fair and the transaction could not have gone easier. I love the way they do not play games, they are very straightforward. They follow the Golden Rule! They treat you the way they would like to be treated.
If you are looking for a used car or truck, you owe it to yourself to give Bobby and Cost Less Auto a look!
Bill and Bobby we awesome ty so much for reassuring me and standing by your word. I happy a happy car owner thanks to the two of you!! Lily and Daisy were great company also .
Job well done ty
No matter what car you are looking for new or used, Cost Less Auto on Pacific St. in Rocklin is THE BEST PLACE TO PURCHASE YOUR CAR NO DOUBT!!! I’m serious! Since the first time we met Bill, his attitude along with his knowledge of inventory that he had made us consider buying from him and mind you we went all over Sacramento, Roseville, and even Davis!He captured our attention by just simply being HONEST! On the day that we were on our way to purchase the car, he called and texted us wondering if we were ok because I didn’t have my phone and he knew that we were coming from Sacramento and hoping we wasn’t in an accident. Now if that’s not a sweetheart of a salesperson I don’t know what is.Thank you Bill and staff! We will definitely refer our family and friends to y’all!
Good people. Good deals. Got a good clean truck for a fair price. Came a long way to get my truck and I’m very happy with it.
Great experience purchasing a vehicle from Cost Less Auto. Bill was very helpful and work hard to get me the best deal possible. Bobby also took the time to reach out to make sure my experience was satisfied. Thanks Bill and Bobby, nice to conduct business with people which care.
Great experience. Saw a car on line, went to the lot, test drove. No pressure. Decided to buy. In and out in an hour from the end of the test drive.
Met with Bobby, felt he was honest and fair.
So far the car has been great. Will definitely look to work with them again.
Finally! One of the (VERY) few used car dealers that are honest and sell a good car at a good price.
I am so sick of these turn and burn dealers who buy garbage, they know is garbage, and pawn it off on any sucker with the cash!
NOT THIS GUY! This dealer is AWESOME!!!
If you are looking for a used car, I strongly recommend Cost Less Auto!
I wouldn’t purchase a car from these guys again! Bill is the only semi decent person there and really do not understand why he is working for that CUT rate car lot to say the least. I purchased a Escalade there that had low miles and seemed to be a good SUV which it is now.. but many dollar$$ latter a few weeks after the purchase from cost less.. I mean COST MORE sighhh..
They gave me a okay value on my trade in 2000 Escalade 150k which is still on there lot for sale. I highly doubt they put more than $300 bucks into that money pit considering it needed over 3k worth of parts and labor stemming from a blown transfer case too faulty fuel injection/spider injectors, ignition problems and a whole lot more.
After traveling back in forth from Rockin to the Tahoe area only because the day I went home with the car, I woke up the next morning to an oil puddle in my garage. I contacted CoSt MoRe and they said we will take care of it bring it back in. I spent the day and evening in Rockin at a mechanic shop that there partners with and that they referred me too. The shop found more problems with the car and suggested I fix it so I did assuming cost less would cover. COST MORE.. after arguing with them for more than an hour agreed to pay for half of the shop bill, which ended up being a couple hundred bucks for valve gaskets and coolant lines etc.
Few days latter while driving I noticed a grinding sound in my front driver side wheel. After taking to a few shops they finally discovered the problem, which happened to be bad carrier bearings in the front differential. Gee that ended up being a $1000k rebuild just made my month with that one guys 🙂
My advice based upon from what I experienced purchasing from this junk yard of washed detailed cars is.. if you EVEN consider a car from here take it to a shop out of the Rocklin area and have it inspected by a real deal mechanic for a few bucks and go from there.
We got a great car at a great price.
After dealing with the BMW dealership in rocklin our standards had plunged in terms of the car buying experience. I didn’t have much better hopes when I pulled into this place.
But I was wrong. I busted in and said give me the key to the car I wanted. There was a real friendly black lab “guarding” nothing. The sales guy was on the phone and handed me the key. I went out and checked out the interior and the options. It had what we wanted and was priced well.
I tried to negotiate the price down further but was unable to do so. Bill said that it was the cheapest priced car for that make and model for over 100 miles. After spending most of the day at the dealership the day before and doing extensive research I knew he was right. I hate that by the way when the salesperson is right. Kind of takes away a little negotiating on my end.
Anyways we were in and out in less than 45 minutes. He even let us take the car to drop off the rental that we had. Because the rental place closed in less than 15 minutes.
Overall it was a good experience. He said that he got a good vibe from us and on our way home back to SF the wife and I agreed that we had a real good vibe from him as well. It was just a real deal good experience. I didn’t catch the dogs name though.
The most ironic part about our car buying experience is that we were willing to pay the same price for a car that was a year older at the dealership with about 10k more miles and they told us to basically pound dirt. So we walked out. Best decision we made.
Anyway bottom line. These guys are FAIR. I felt like I was talking to a FRIEND, or like maybe just someone who was HONEST. I’ve never bought a car in rocklin before and might not again but I will tell you if I need to I might even make the trip up there if they had the car I wanted.
That says ALOT about my experience there. It’s over 100 miles or so, give or take, from where I live.
I had been searching the internet for a used Honda Ridgeline. The one that best fit my bill was located here, at Cost Less Auto. We made that our first stop on our car shopping day. Bill greeted us, gave us the key, told us if we needed anything he would be there, than left us alone to go over the car and test drive it as we needed, no pressure, no sales pitch! It was awesome. We loved the car, but it was our first stop so we felt it would be prudent to at least go and look at other cars. We told this to Bill and he understood, he gave us his number and said if we were coming back to let him know, and he wished us good luck on our shopping, once again no sales pressure! We went and looked at other makes and models but the Ridgeline kept calling us back, so back to Cost Less Auto we went. Everything went so smoothly, no hassle, no pressure, just friendly service.
I will recommend this dealership to everyone I know, great, friendly, honest people, no hard sales pitches or any other sales tactics!
Bill, Bentley and Lilly were great, go check them out if you are in the market for a great deal and a new (to you) car!!
I’m not sure who all of these people bought their cars from, but this place is horrible. Bought a 2008 Honda Accord from them. Paid cash, and 2 months later still no title. Also, after driving the car back to Reno and having my mechanic check it over, I found that the breaks were completely worn down. They didn’t squeak because the sensor had been cut! I tried to call Bill back, the salesman, and discuss this with him, but he actually yelled at me and hung up on me! Don’t buy a car from these people!!!
it has been a year since a bought a lemon at this place never buy here again
I went in on memorial day to look at a low mile Toyota. It was a deal. I was very impressed with the casual no pressure service. I was given a nice trade in value and was done in under an hour. This was a great experience in buying a car, better than almost any new car dealer. I can say that I would give these guys my highest recommendation and gladly send them customers.
My experience with the sales person wasn’t the most positive, but she is apparently no longer there. I felt she failed to listen to me and that resulted in her taking liberties and making assumptions about my desire for the vehicle that were unfounded. That said, I have had positive experience with a credit manager named Phil, (I think it was his name) and an owner who seems to have a sincere interest in being fair to people and having a good reputation.
wouldnt recommend this place at all. if this is your first time financing a car, do yourself a favor and do some research and study how these car dealers work. first off let me start by saying that I’ve never met such cheapskates in my life. before buying a armada from them, the guy said that the missing rim caps and missing seat switches was no problem and that he would order them for me. a week later, i called bill to ask about the items and he said he never said anything about him ordering them and that he told me to order them. i couldnt believe this guy. then after he told me they were already ordered, he was like “oh you know, theyre only about $10 and itll cost you more gas then they’re worth” i was like okay. why not just order it under my address and name. He said he would when he got around to it, he sounded upset and hung up. Must of been dut to the fact that he had no way out of it. im telling you, these guys are CHEAP! They’ll try to stir it anyway they can just to save a dime. now to top it off these guys sold me this vehicle $1000 more!! then what it was previously listed as. they took advantage cuz they had it mark as 10995 on the window, they dropped the price online that same day, but since i wasnt aware, he literally must of raised the damn price when i was testing out the vehicle. Theyll tell you that the market goes up and down. Dont believe that bs. If you give these people a chance to strike, they are and they will.thumbs down to this place. i dont want nothing to down to these guys. i dont even want to hear the guys voice. btw i ended up fixing a back latch problem myself that they were too cheap to do. i just want pay this truck off and just except that you live and you learn.
I bought my 2005 Lexus RX through Cost Less Auto and am very happy with it. I love my new car!!!! The staff is small bought I found them very helpful and funny. I did not feel pressured and got a great price. I plan on having my Lexus for awhile, but if I’m ever in the market for another car, I will definitely go back!
I was looking for a Ram Promaster 1500, 118 wheel base for a camper build. I was looking all over the place for a used one with low miles for a fair price. I couldn’t find one at first and I have been looking for months.
Enter Rocklin Auto Center, they had a listing with low miles at a really good price. I spoke with Pam and I had a great feeling with our conversation. I then spoke to Ron, same feeling. Pam mentioned that it’s a mom and pop business and that’s exactly what it felt like.
I made the loooong 7 hour drive to test drive the vehicle. Got there Pam greeted me right at the door. I spoke to Ron right after, I specifically mentioned to him that it did not feel like a car dealership. It had a really nice comfy atmosphere. Something you would expect in a family ran business.
Long story short, bought my van after the test drive. From the pictures on the add the van had old tires on it but when I got there Ron put on brand spanking new tires, still for the same price!!! He even took my trade in and gave me a higher price than all the other dealers I’ve spoken to, I bought the van right on the spot.
I now have it and will be building it out as a camper. Thanks Rob and Pam, I will be sending you all pictures once it’s done.
FYI, they have a really cool German Shepherd. lol Two thumbs way up
Most honest car sales ever. My dad and I found this place last min and the car is perfect and price was right and was in and out in less than an hour and a full tank of gas. Very happy with my purchase and now have the car of my dreams. Thanks so much for such a pleasant experience
After totaling a work truck, I needed to find a replacement quick.
I called a dozen or so dealers in the Sacramento area in the hopes of finding a reliable truck at a fair price.
After getting the run-around and visiting some of the sketchy dealerships in Sacramento, I found a listing for a truck in Rocklin.
It seemed like a fair price and looked like it was in great condition.
I called their office and Pam answered. After speaking with her for a few minutes, I had a good feeling about the dealership. They have a great online reputation and she told me they’re also a repair shop and they do a thorough inspection before selling the cars (which is important!)
When I arrived, Ron met me at the truck and gave us the run-down on the truck and had us take a test-drive.
After the test drive was complete, I was sold on the truck. Ron was up-front and honest with any flaws the pre-owned vehicle had. Overall it was in great shape.
After a quick negotiation, we agreed on price and he had me fill out DMV paperwork. It was a seamless process and I was in and out of there in 30 minutes (although we hung out a little bit longer and chatted with him and his Wife.)
The process was amazing because I’ve bought several cars in my life and have always experienced tremendous pressure to “make the deal now or it will be gone forever.”
Ron didn’t pressure me once and actually encouraged me to look at other cars I found online.
All in all, I have to say Ron and Pam are awesome people with honesty at the core of their business.
I highly recommend this business and you will not be mistaken doing business with them!
Bought a vehicle from them and purchased a extended warranty that turned out to be from a fraud company and now they are not cooperating with me. Do not buy a vehicle from them as they might screw you over as well.
Bought a 2010 Dodge 1500 from them in August. I asked them before buying it if they did basic maintenance on it and assured me they did. The truck did a have noisy exhaust, which they told me to bring it back in a few days to fix. I did and the mechanic on sight fixed it. I have a work car so I’ve only driven it not even a 1,000 miles since August. So since then the ignition module has gone out, the transmission and coolant fluid hadn’t been changed and according to the dealer truck hasn’t had a tuneup in years..spark plugs were nasty. Oh yea the noisy exhaust is back. So I’m out over $2,000. So even though they were nice to buy a car from, I’ll never be going back to them.
I just bought my first ever car from this place! Must I say, coming in I was terrified and lost about everything. I was scared that I would be taken advantage of (I don’t know much about cars) and will be hunted down and get a bunch of unwanted sales shoved down my throat…. But this place set my mind at ease! Pam was AMAZING! She talked to me from a personal view, as if she were buying the car herself. No lies. Only truth and facts. I also have no credit history and just started my first job. I went to a multitude of loan places and all of them turned me away… EVEN PAUL BLANCO! After they turned me away I lost hope, BUT Pam did her magic and put me in contact with Onemain Financial and they accepted me! Now I have my first car and I am beyond happy with this companies kindness, realness, and helpfulness. Oh, and also, being completely new to loan and car purchases, I didn’t know I had to bring the down payment with me , so Pam let me drive the car to the bank nearby and was patient with me. This entire experience was amazing. Seriously, I felt so comfortable and happy the entire length of this process! I will most definitely be buying a car from here again and I recommend it for anyone, especially new buyers who are intimidated by the fake sales people who are so eager to get a sale that you feel that they might kidnap you or something crazy! Thanks so much for my new car Rocklin Auto center!
I had a superb experience buying a car from Pam and Ron. They were responsive but not pushy and helped me get the car I wanted fast! Ron did a great job getting me financing and talking me through my options. They delivered the car to my home in Sacramento a couple of hours after I bought it, on a holiday week, with their two kids in tow. Thanks to Pam and Ron I have exactly the car I wanted, at a great price, and in time to make it to see my family for Thanksgiving.
I will send my friends and family here in a heartbeat.
About a month purchased A sprinter van from Ron! he even changed the oil that day for me ! i drove up from San Jose and i was not disappointed . everything we had discussed on the phone was exactly how it was in person. This was my firsts time dealing with a dealership, but it didn’t have that “Used Car salesman vibe”… Ron is straight forward and very honest and helpful. i would definitely recommend this place to others and i have! the whole process took less than a hour what i relief!!
Check em out you wont be dissapointed
From the moment we met Ron and his wife we felt at ease. We so appreciated that they did not have the cheesy sales person approach. They were very kind and polite to us and did not pressure us at all. We really liked the indoor car lot and we found that they offered a better deal than carmax and other car lots. Also we found that the vehicle was in very good shape as we had our mechanic check it out. I would buy another car from Ron. Our experience was that good!
My daughter needed a reliable car and that is exactly what we got. No hassle and very laid back! We got a quality car at a great price. Ron and family are super friendly.. i highly recommend passing up other used car dealers for this place.
Worst car buying experience possible. You had better avoid this dealership. I bought an 03 Subaru Impreza Outback Sport for $5000 cash, in the expectation of getting a car in good condition. If you go to the dealership, you’re paying more money for a car because it is assumed that the dealership gives their due diligence to inspect a car before it goes on the lot. In all honesty, I should have been more careful when buying a car, but something like this is completely unexpected. Well, first off, the car I got has a KBB value of $2800 in excellent condition. The car I bought has major cosmetic damage, and after driving it for less than 500 miles, I noticed it had many strange things. I went to multiple mechanics, and the car needs over $3000 in mechanical work to make it safe for the road (struts, bad head gasket, the works). I believe that is the definition of a totaled car. There’s no physical possibility that I caused the damage in such a short time.
We had a very great experience with Ron at Rocklin Auto Center. He was very attentive to our needs and negotiated prices with us. I would recommend Ron to just about anyone. When ready to buy another new car we will be looking to give him more of our business.
I came here at the end of October to buy a used Mercedes.
I drove the car for few minutes inspected it and decided to purchase it the next day.
The overall experience is average. Ron and his wife are really nice people, but I’m still feel average about the experience.
It took 3 hours to feel the paper work to complete the purchase, even if I was purchasing it with cash bill and $1000 on credit card. Their credit system didn’t accepted my Amex and I had to use my visa.
We did the dmv paper three time cause of a misunderstanding on the names for me and my friend on the registration.
For the insurance, I had to do it on the spot. they were really nice to let me use their computer to do so.
I also purchase a warranty for three month or 3000 miles on the car.
After 1 day, the maintenance light went off and I had to go back to check that with them. They replaced the catalytic converter and the front wheel stabilizer. I didn’t pay anything, which I suppose to be included in the warranty. They kept my car for 3 days, and I had to call in several times to know the schedule to take my car back.
The car have still some problem that I talk with them about, but apparently nobody looked…
I was really surprised when I heard that Ron’s wife drove my car without my permission for more than 200 miles. With all the insurance issues that could’ve been.
Today I came in to fix another problem on the rear wheel. Nothing was done cause of he rain, I will have to go back…
I’m still patient, and I understand that they are new, but the service is not what I expected. I hope the car will finally be fixed soon.
Also, I’m living in Sacramento, so driving over there each time for issues, when they could’ve been solved the first time, is annoying.
Basically, they are really nice person, but the lack of communication and the lack of listening from customer issues are the main problem. I’ll give them a last chance and update the review later with the hope that it will work…. To be continued….
I am not a huge yelp reviewer, but I do consult yelp quite regularly. It only felt fair that I write a review of the biggest purchase of my life. Buying a car is quite stressful but with Ron and Pam the decision was quite simplified. They showed me a variety of cars (sports, sedan, suv etc). The variety was substantial and allowed me to compare a wide range. Ron voiced his pros and cons on the vehicles based on my lifestyle. The time he spent did not seem rushed as he pointed out details on each car. I did look at other dealerships, even after meeting with them, but ultimately it was a no brainer. I came and purchased from them. Thank you guys for making a special anniversary gift for my wife.
Purchased a used BMW from Ron and Simmer. We test drove it 3 times…checked other options both private and dealer and still came back to this car. It was in great shape, had it inspected at the European Car Repair right next door and it proved to be in as good of shape as they said. Very pleased with their no hassle approach. Would recommend to friends.
Ron and Pam are amazing! We went on a Saturday morning to look at a car, but Ron already had somebody purchasing the vehicle. We left our name and phone number to call, if that deal fell through. Ron called later that afternoon and let us know we could come look at the car. We weren’t able to get down that same day, but told him we’d be in that next morning as soon as they opened. Ron and Pam both showed a genuine interest in making sure that we were purchasing the right car, and that we were comfortable with everything. We did purchase a warranty- we haven’t had the best luck with used cars. A power lock actuator went out the following day. We put a claim through the warranty: however, Ron followed up with us to make sure the problem was fixed and offered to pay the deductible. No used car sales pitch and excellent customer service. Also, a much quicker process than normal! When we need to buy another used car, this is where we will be going. Thank you so much Ron and Pam!
In one word, Outstanding! Great experience dealing with Ron and his family. We are from the Bay Area and had called Ron about a car we had seen online. He promptly messaged us with information on the car. He followed up to make sure we received it. We took the 2 hour drive up and were not disappointed. The Corvette was beautiful! He worked with us a little on the price and we were in a hurry to get back to pick up my daughter from school and he completed the paperwork in record time. We were out in 1 hour. We would definitely do business with Rocklin Auto Center again!